Job Description

INTAKE CLERK POSITION:

JOB DESCRIPTION:



An Intake Clerk's job description typically involves collecting and organizing information from individuals (patients, clients, etc.) to assist with their entry into FSHC -CHHA service or program, ensuring proper documentation and referrals.

KEY ROLE/ RESPONSIBILITIES:

Initial Contact and Information Gathering:

Greeting patients, verifying insurance or billing information, obtaining authorizations and scheduling appointments. Creating patient records and updating medical histories. Speaking with individuals (patients, clients, etc.) to obtain their personal, medical, or legal history, as well as other relevant information. Obtaining emergency contact information. Ascertaining the individual's mental and physical state and their needs. Cultivate and maintain relationships with referral sources, providers and patients. Complete all tracking logs, maintain and update timely Participate in all projects relating to the department and agency.

Administrative Tasks:

Processing paperwork, ensuring forms are completed accurately. Maintaining client records and databases. Answering inquiries and providing information to clients. May be required to handle phone calls, faxes, and emails. Working with community programs and coordinating with other agencies.

Documentation and Record Keeping:

Maintaining accurate and organized records of client information, including demographics, medical history, and any relevant background information. Ensuring that all paperwork and forms are filled out accurately and completely. Scan all intake referral paperwork into shared designated folder timely.

Referral and Routing:

Assessing client needs and referring them to the appropriate department, service, or program. Coordinating schedules and appointments.

Communication and Customer Service:

Providing information to clients, providers, referral sources, staff, and the public. Answering and transferring telephone calls or taking messages.

General Office Support:

May involve sorting and delivering incoming mail, or other administrative tasks.


Skills and Qualifications:

strong communication and interpersonal skills. Excellent organizational and record-keeping skills. Ability to maintain confidentiality. Customer service skills. Attention to detail and accuracy. Ability to work independently and as part of a team. Strong computer skills, including data entry and software proficiency. Ability to handle sensitive information with discretion and maintain confidential Basic computer skills. Experience with high volume coordination Flexibility with working over-time as needed Home care experience/CHHA

Schedule:

7.50-hour shift - 9:00 AM - 5:00PM Work Location: In person

Education:

High school or equivalent (Preferred)

Experience:

Intake Clerk: 1 year Required Customer Service: 1 year Required Home Care: 1 year Required

Salary:

* $25/per hour