Job Description

The Phoenix Trial Firm

is seeking a

full-time Intake Associate

to serve as the front door of our growing law firm. This role is critical: you will be the first point of contact for potential clients and play a direct role in the firm's growth and success.

This is

not

a receptionist position. It is a structured, process-driven role for someone who is professional, reliable, and detail-oriented.

Position Overview

As an Intake Associate, you will:

Answer inbound phone calls Follow structured intake scripts (training provided) Gather basic case information Classify matters using clear internal guidelines Transfer calls to the appropriate team member Ensure every caller receives a professional, consistent experience
You will

not

provide legal advice, quote fees, or negotiate with callers.

Schedule

Full-time

Monday-Friday, business hours No nights or weekends required
(After-hours calls are handled by a third-party service)

Compensation & Benefits

Hourly pay:

$20-$22/hour (based on experience)

Benefits eligibility after 90 days

, including: Medical insurance Dental insurance Vision insurance Paid training Clear advancement path: Intake Associate ? Senior Intake Associate ? Intake Director
Responsibilities

Answer inbound calls promptly and professionally Follow firm intake scripts word-for-word Accurately document caller information Assign cases according to internal A/B/C guidelines Transfer calls appropriately Maintain professionalism and confidentiality at all times Work closely with the intake lead and attorneys to ensure smooth handoffs
Qualifications

Required

Strong verbal communication skills Professional phone presence Reliable attendance and punctuality Ability to follow scripts and processes consistently Comfort working in a structured environment Basic computer skills

Preferred (but not required)

Prior law firm, medical office, or call-center experience Customer service or intake experience Experience handling high call volume
What This Role Is (and Is Not)

This role IS:

Structured Process-driven Stable Growth-oriented

This role is NOT:

A sales role A commission-based position A legal decision-making role A casual or unstructured job
Why Join The Phoenix Trial Firm?

You'll be part of a rapidly growing firm with long-term vision You'll receive training and clear expectations You'll have real advancement opportunities You'll work in a professional, disciplined environment You'll be trusted with an important responsibility from day one
How to Apply

Apply through Indeed with:

Your resume A brief note explaining why you're interested in a structured intake role
Pay: $20.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location: In person