Job Description

Chapter is a mission-driven, fast-growing company looking for an Advisory Team Manager to join our team. Your mission at Chapter will be to build a culture of winning for our Medicare Advisor team. With Chapter, you will be supporting a team dedicated to serving older Americans. Chapter is proud to always recommend the best fitting option for each older American, even when we earn no revenue.
The rapid growth of our team will put this individual in a position to take on an early leadership role while creating high-impact, high-visibility tools & processes. The perfect candidate will possess an ownership mentality in implementing important processes and building the teams & capabilities necessary to achieve goals most might think impossible.
This role is designed for an implementer and proven executor who is ready to build up a team and company. You will report to the Head of Medicare Revenue while working closely with our Operations Lead, Head Medicare Revenue & Lead Medicare Advisor across a range of projects. You will also work cross-functionally with our advisory-facing Product and Marketing teams.
This is an in-person role based in Phoenix, AZ
What you'll do:

• Aid Advisors in improving overall performance, including recommendation accuracy, and conversion for those who want to choose coverage by an environment of coach-ability, accountability, and doing the right thing for every customer we touch
• Coaching and mentoring your team, being responsible for their professional development, and helping them achieve top metrics and high-quality standards
• This role serves as a critical member of the sales team, and is responsible for coaching and empowering your team to proactively prospect, qualify, and build sales pipeline
• Align direct reports on team and individual goals (daily, weekly, monthly) and provide regular visibility into the progress toward those goals
• provide coaching and supervision through side-by-sides, retroactive call/case review, and team huddles
• Ensure compliance with regulation and adherence to Chapter's quality and ethical standard
• Regularly report on team performance to company executives (Founders, Head of Medicare Revenue, Head of Operations), focusing on insights and initiatives to improve performance

What you'll need

• 2+ years of hands-on Sales Management experience
• The spirit of an educator but the drive of a competitive athlete
• Excel at building relationships with cross-functional teams to drive step-change and improvements
• Passionate about helping the entire team win and achieve our growth projections
• You possess a consultative sales mentality: you're motivated by the opportunity to connect prospective customers to a product that meets their needs
• Self-motivated, proactive, and able to work with minimal supervision
• You are effective at problem-solving and can prioritize and re-prioritize throughout the day as needed. Can juggle the small issues while balancing the larger ones
• Have experience in Medicare/Benefits sales
• To be Covid 19 vaccinated

Benefits & Perks:

• A truly amazing team and culture
• Flexible and unlimited time off
• Chapter covers 100% of employee health insurance premiums
• Working alongside the founding team and helping shape the future of the company
• The ability to thrive in a fast start-up environment and comfort navigating ambiguity
• Competitive base + Salary

Skills Required