Job Description

Description

About the Opportunity

A longstanding, reputable benefits organization is seeking a dynamic and experienced Operations / Office Manager to oversee day-to-day functions and play a lead role in the Stop Loss administration of the firm. This position is opening as the current VP of Operations transitions into a part-time role after decades of service.

This is an ideal role for someone with Stop Loss expertise who is ready to step into broader leadership and operational responsibilities. The company offers a stable work environment, a collaborative culture, and the opportunity to make a meaningful impact on internal processes and client service delivery.

Position Summary

The Operations / Office Manager will serve as the internal hub for the firm's operations and staff coordination, with a strong emphasis on supporting Stop Loss administration. The individual in this role will lead projects, support team performance, and serve as a steady, positive in-office presence for the team.

This role is best suited for a former Stop Loss Account Manager, Underwriter, or Operations Specialist who is ready to take the next step in their career. The position requires strong organizational skills, a proactive mindset, and the ability to manage and support a small but experienced team.

Key Responsibilities

Oversee day-to-day office operations, including workflow, scheduling, and staff support

Act as internal point of contact for Stop Loss coordination, renewals, and case management
Collaborate with leadership to implement new processes and efficiency improvements
Lead and participate in cross-functional projects to enhance service delivery
Manage timelines and deliverables related to Stop Loss and self-funded plan administration
Foster a positive, professional, and solutions-oriented office culture
Support the leadership transition of the outgoing VP of Operations

Skills, Knowledge and Expertise

Prior experience in Stop Loss insurance--either as an account manager, underwriter, or similar role

3+ years of operations, project management, or office leadership experience preferred
Proven ability to manage people, workflows, and competing priorities
Highly organized with excellent verbal and written communication skills
Positive attitude and strong leadership presence in an in-office setting
Must be based in or willing to relocate to Phoenix, AZ

Benefits

Long-term stability with a respected firm in the benefits space

Collaborative team environment with strong leadership support
Opportunity to step into a leadership role with future advancement potential

About The Misch Group

Stone Hendricks Group is a direct-hire search firm that brings together years of experience and a diverse range of talent to connect businesses with exceptional job candidates. With a focus on timely and effective recruitment, we understand the power of a well-formed employee base in helping businesses achieve their goals. We offer our services to businesses of all sizes, providing qualified candidates for blue- and grey-collar roles, as well as white-collar and executive positions. The success of our direct-hire search process is driven by our advanced training, proprietary technology, and extensive network across industries. At Stone Hendricks Group, we value integrity and prioritize connectedness, commitment, and candor in our interactions with both employers and job seekers. Our clients consider us trusted advisors, relying on the highly personalized service we provide and our ability to find candidates that are an ideal fit for their unique needs. Choose Stone Hendricks Group for unsurpassed direct-hire search services that match successful organizations with talented job candidates.