Job Description

Job Summary

We are seeking a dynamic and proactive Insurance Commercial Lines Account Manager to join our team! In this vital role, you will serve as the primary point of contact for commercial insurance clients, managing their policies and ensuring their needs are met with exceptional service. Your energetic approach will drive client satisfaction, foster long-term relationships, and support the growth of our commercial insurance portfolio. This position offers an exciting opportunity to leverage your sales expertise, negotiation skills, and comprehensive insurance knowledge to make a meaningful impact in a fast-paced environment.

Duties

Develop and maintain strong relationships with commercial clients by providing personalized insurance solutions tailored to their business needs. Manage the entire lifecycle of client accounts, including policy renewals, updates, and claims support. Conduct outside sales efforts to identify new business opportunities through networking, cold calling, and community engagement. Negotiate policy terms, coverage options, and pricing with clients and underwriters to secure favorable outcomes. Collaborate with marketing teams to promote insurance products via telemarketing campaigns and other outreach initiatives. Administer sales documentation and maintain accurate records using sales administration tools. Analyze client data and market trends to recommend appropriate coverage options and identify cross-selling opportunities. Provide exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and ensuring client satisfaction. Stay informed about industry regulations such as HIPAA (Health Insurance Portability and Accountability Act) where applicable, ensuring compliance across all client interactions. Support benefits administration for clients' employee benefit plans when needed. Utilize multilingual or bilingual skills to communicate effectively with diverse client bases when applicable.

Experience

Proven experience in insurance sales, particularly within commercial lines or retail sales environments. Demonstrated success in outside sales, negotiation, and customer relationship management. Strong analysis skills to interpret market data and client needs effectively. Excellent communication skills--both verbal and written--to engage clients confidently across various channels. Familiarity with marketing strategies including telemarketing campaigns to generate leads and promote services. Experience in sales administration tasks such as documentation management and CRM systems is preferred. Knowledge of benefits administration processes is a plus. Multilingual or bilingual abilities are highly desirable for serving diverse customer populations. Prior exposure to HIPAA regulations or healthcare-related insurance products is advantageous but not mandatory. Join us in delivering outstanding service while advancing your career in a vibrant environment that values energetic professionals committed to excellence!
Job Type: Full-time

Pay: $54,485.11 - $105,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Tuition reimbursement Vision insurance
Education:

Bachelor's (Required)
Experience:

insurance industry : 3 years (Required)
License/Certification:

Property and Casualty insurance license? (Required)
Ability to Commute:

Lexington, KY 40517 (Required)
Work Location: In person