Job Description

We are seeking a front office team member who is primarily responsible for the effective and efficient verification/authorization of all patients' benefits before their appointment. This includes answering incoming calls, researching eligibility information online with various insurance carriers, and acting as a liaison between patients, healthcare providers, and insurance carriers to ensure all proper measures are taken and information is collected.
Responsibilities:

• Responsible for the effective and efficient verification/authorization of all patients' benefits before their appointment.
• Responsible for answering incoming calls, patients and other healthcare providers in relation to insurance coverage.
• Research eligibility/authorization information online with various insurance carriers. Responsible for acting as a liaison between patients, healthcare providers, and insurance carriers to ensure all proper measures are taken and information is collected.
• Ensures all patient questions are answered and issues are resolved in a timely manner by utilizing the appropriate resources.
• Responsible for obtaining all referrals and authorizations for procedures and services, as required.
• Other duties as assigned by the Office Manager.

Qualifications:
Good organizational skills and the ability to multitask, and the ability to operate basic office equipment, answer multi-line telephones, and have a strong computer background. Good written and oral communications. Knowledge and skills in working with computerized billing systems, including practice management software and EMR. Must adhere to all HIPAA guidelines and regulations.A working knowledge of medical insurance and authorization processes, with some medical terminology and experience working in a healthcare or insurance environment.
About Company:
At Del Valle Physical Therapy & Hand Therapy, serving the Las Cruces community for over 20 years, we are committed to providing exceptional care and treatment to help our patients regain mobility, strength, and quality of life. Our team of dedicated professionals specializes in personalized physical therapy and hand therapy services, offering comprehensive rehabilitation plans tailored to each individual's needs.
We believe in creating a positive and collaborative work environment where our team can thrive and make a lasting impact on the health and wellness of the community. Del Valle is committed to professional growth, continuing education, and providing our employees with the tools and resources they need to succeed. If you are passionate about helping others, working in a supportive team environment, and making a difference, Del Valle Physical Therapy & Hand Therapy is the place for you!

Skills Required