Job Description

About the Role

------------------


Maleda Tech is seeking two experienced and creative

Instructional Designers

to help develop engaging, impactful learning experiences for a global customer support organization. This role focuses on designing, building, and maintaining high-quality learning solutions that improve employee performance, support onboarding, and enable professional growth.


As part of a collaborative operational excellence team, you'll partner with subject matter experts and stakeholders to transform complex topics into clear, interactive learning programs. The ideal candidate is a strategic thinker who blends design creativity with technical proficiency and a deep understanding of adult learning principles.

Key Responsibilities

------------------------


Design and develop digital learning,

virtual instructor-led training (vILT)

, microlearning, videos, and supporting materials using established instructional design methodologies. Conduct

needs assessments

and audience analyses to identify learning objectives and recommend delivery strategies. Collaborate with

subject matter experts (SMEs)

and internal partners to collect content, review technical information, and ensure instructional clarity. Create and maintain engaging courses using

Articulate Storyline, Rise 360

, and other eLearning tools. Build knowledge assessments and activities that support experiential learning and measure job-readiness. Update and refine existing learning content using feedback, analytics, and evolving business requirements. Partner cross-functionally with product, operations, and communications teams to align learning initiatives with business goals. Track project progress and deliverables using tools like

Asana

or similar platforms. Stay current on

emerging instructional technologies

and trends to continuously improve design quality and learner engagement. Support the team's growth by sharing best practices and promoting knowledge of modern learning design principles.

Qualifications

------------------


Bachelor's or Master's degree in

Instructional Design, Education, Learning Technology

, or a related discipline. Minimum of

3 years

of professional experience designing and developing training materials for adult learners. Proficiency with

Articulate Storyline

,

Rise 360

,

LMS platforms

, and multimedia tools such as

Adobe Creative Suite

and

Google Workspace

. Strong grasp of

adult learning theory

,

instructional design methodologies

, and

digital learning technologies

. Excellent communication and presentation skills, with the ability to engage diverse audiences. Strong organizational and

project management skills

, with experience managing multiple priorities in a fast-paced environment. Proven ability to work collaboratively and iterate based on feedback. Portfolio demonstrating past instructional design work and multimedia projects. A continuous learner with a passion for innovation in education and training.

Key Details

---------------

Job Title:

Instructional Designer II

Number of Openings:

2

Start Date:

November 3, 2025

End Date:

June 26, 2026

Duration:

Approximately 8 months

Schedule:

Full-time (40 hours/week, Monday-Friday)

Location:

Madison, Wisconsin (remote flexibility available)

Pay Rate:

Up to

$45/hour (W2)

Department:

Operational Excellence

About Maleda Tech

---------------------


Maleda Tech is a staffing and talent solutions firm connecting professionals with meaningful contract opportunities across industries. We partner with innovative organizations to match exceptional talent with roles that drive growth, learning, and operational excellence.