Job Description

Position Overview

The Inside Support Representative plays a vital role in supporting the sales process by collaborating with vendors, preparing quotes and proposals, and maintaining strong relationships with clients. As a key member of the sales team at a leading IT consulting firm, you will work closely with technical subject matter experts to align proposed solutions with each client's goals. This position requires strong communication, organization, and relationship-building skills to manage sales-related activities from quote to closure and beyond.

Key Responsibilities

Client Support & Relationship Management

+ Build and maintain strong, professional relationships with clients and vendors.
+ Follow up on quotes and proposals to ensure client satisfaction and support deal closure.
+ Answer client questions related to quotes, projects, products, and solutions.

Quote & Proposal Development

+ Collaborate with manufacturers and distributors to prepare accurate pricing and configurations.
+ Create professional, customer-facing quotes and proposals.
+ Work closely with Outside Sales, Engineers, and Project Management to align solutions with client needs.

Sales Process Management

+ Manage and track incoming orders.
+ Provide clients with timely status updates on their sales orders.
+ Maintain accurate sales forecasts and customer records in CRM and quoting tools.

Professional Development & Collaboration

+ Pursue ongoing training and certifications to improve product and industry knowledge.
+ Collaborate effectively with internal departments as part of a high-functioning team.

Qualifications & Skills

Traits for Success

+ Pride in producing high-quality work.
+ Positive and self-motivated with a desire to learn.
+ Excellent communication, organization, and interpersonal (EQ) skills.
+ Business acumen and active listening skills to carry out productive conversations and discover opportunities to help clients.
+ Works well independently and as part of a collaborative team.

Skills & Experience

+ Experience selling to businesses or government agencies.
+ Proficient with Microsoft Office applications, internet research, VAR industry ecommerce tools, CRM systems, and quoting tools.
+ Practical knowledge of LinkedIn, CRM, sales forecasting, quoting, pricing calculation methods, and government procurement contracts.
+ Knowledge of the IT VAR/MSP industry, terminology, leading manufacturers, and government procurement contracts.
+ Works well independently as well as works effectively as a part of a collaborative team