Job Description

To perform inside sales activities including shipping coordination, customer service, freight management, invoicing, and data file/test report administration.




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Primary Responsibilities

Update ICIM with information related to incoming goods. Assist with traffic coordination and provide coverage when needed. Support customer service by providing order status updates and tracking information. Coordinate the creation and distribution of data files and test reports to customers. Prepare and send invoices to customers and agents on a daily basis. Perform other duties as assigned.

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Additional Responsibilities

Input and maintain sales orders in ICIM. Send order acknowledgements to agents and customers. Ensure incoming goods statuses are current in ICIM. Provide backup support for the Inside Sales Administrator in order processing. Provide backup support for the Traffic Administrator in shipping procedures. Maintain competence, awareness, and compliance as job responsibilities evolve. Collaborate effectively with the Sales and Marketing team and Ritz management to produce high-quality, accurate work. Use company time productively and refrain from personal business unless approved by a supervisor. Ensure all work is accurate and of high quality. Handle all Ritz and customer information with strict confidentiality. Adhere to company office policies and procedures. Notify your supervisor promptly of any issues affecting job performance or requirements. Proficiently use Microsoft Office, Microsoft Windows, and ICIM. Process email requests from agents, customers, and other Ritz personnel in a timely and accurate manner. Refrain from discussing personal matters or confidential information about customers, employees, or vendors outside of Ritz management.



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Benefits

Quarterly Profit-Sharing Bonus Medical, Dental, and Vision Insurance 401(k) or Roth 401(k) with Company Match Paid Holidays and Vacation Parental Leave (Maternity/Paternity) Tuition Reimbursement Life Insurance Short-Term and Long-Term Disability Coverage Company-Sponsored Events and Team Outings * Recognition and Reward Programs