Job Description

Benefits:

Long-term disability Short-term disability Life Insurance Simple IRA matching Competitive salary Dental insurance Employee discounts Health insurance Paid time off Vision insurance Training & development

Inside Sales Specialist

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Full-Time | Springfield, OH

Kincaid's Music helps students, parents, educators, and musicians make confident decisions about instruments, rentals, upgrades, and accessories. Many customers know what they want to play, but not what they need to succeed.

Your role is to guide them with clarity, confidence, and follow-through.

This is

inside sales

, not a cashier role.

Compensation & Schedule

Base Pay:

$31,200/year (entry level)

Commission:

Uncapped, tied directly to performance

Benefits:

Paid vacation and sick time Health, dental, and vision insurance Life insurance Simple IRA with company match Short- and long-term disability Generous employee discounts

Schedule:

Mon, Tue, Thu, Fri 9a-6p and Sat 9a-1p (off Wednesdays)




If performance-based pay excites you, keep reading. If it doesn't, this won't be a fit.

Why This Role Exists

Throughout the year, we serve parents navigating band and orchestra programs, students choosing or upgrading instruments, and guitar, drum, digital piano, and pro audio customers in-store. Many feel unsure or overwhelmed.

Your job is to understand their situation, guide them well, and close the loop.

What You'll Do

Guide customers

in-store, by phone, email, text, and chat

Ask good questions and listen carefully

to recommend solutions that actually fit

Learn our instruments, rentals, accessories, and programs

well enough to be a trusted expert

Follow up consistently

until the customer is fully taken care of

Create reviews, referrals, and repeat customers

through great service

Look for sales opportunities

instead of waiting for traffic

Document conversations clearly

so the team stays aligned

What Success Looks Like

Customers trust your guidance You follow through without reminders You hit goals through service, not pressure Teammates trust your word You keep learning and improving your craft

Requirements

Background in music

(band, orchestra, private study, or equivalent experience)

Comfort standing and staying active

most of the day

Ability to learn product details

and apply them confidently

Comfort using CRM and software tools

(G Suite, ActiveCampaign, Podium, Freshdesk)

Reliable attendance and punctuality

Willingness to be paid partly on performance

Do Not Apply If You

Avoid follow-up Dislike accountability or feedback Expect customers to decide without guidance Have no connection to music Want a low-pressure, clock-punching role

If you want to grow your skills, be trusted by customers, and own your results, apply today!

Questions before applying?

info@kincaidsmusic.com