Job Description

Job Title:

Inside Sales / Customer Service Rep

Company Information:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), vacation, sick, and holiday pay.

Summary:

Fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries' assets.

Duties:

Responds to customer inquires, provides quotes, and takes customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Orders items to ensure appropriate inventory levels are maintained for Consignment customers.

Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Ensures identification and sale of Motion Industries' assets. In some cases may have to locate a product.

Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. Proactively generates sale by actively promoting Motion Industries' products to existing customers.

Expedites back orders. May pull inventory and prepare order for shipment to customer. May handle customer returns.

May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders.

Routinely interacts with customers to obtain and fulfill orders correctly. Interacts with suppliers as necessary to obtain pricing for items. Partners with Account Representatives to ensure customer satisfaction.

May assist customer by troubleshooting via telephone or email and identifying correct part.

Performs other duties as assigned.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person