Job Description

Job description

Position: Inside Sales Representative- Counter Sales

Location: KC Branch (Lenexa, KS)

Department: Sales

Reports To: Branch Manager

Who We Are:

At Pioneer Music Company (PMC), we're not your typical distributor. We're passionate about installing human connections in a tech-connected world. We serve the low-voltage, AV, security, and networking industries and we do it with heart, hustle, and a commitment to making our customers' lives easier.

Our Detroit branch is growing, and we're looking for a team player who thrives in a fast-paced, people-first environment. If you're hungry to learn, humble enough to listen, and emotionally smart in how you communicate and support others, we want to meet you.

About the Role:

As an Inside Sales Rep, you'll be the face and voice of PMC for our walk-in, call-in, and email customers. You'll support projects from quote to close, help identify solutions, and collaborate with outside sales reps and warehouse teammates to provide outstanding customer experiences.

What You'll Do:

Assist customers with product recommendations, quoting, pricing, and order entry Build relationships with integrators, installers, and partners by offering timely, helpful service Work closely with your Branch Manager and Outside Sales Rep to support key accounts Maintain product knowledge across categories (security, A/V, networking, wire, etc.) Help manage open orders, backorders, and vendor lead times with proactive communication Provide support to walk-in traffic and phone/email inquiries throughout the day Pitch in on inventory checks, order staging, and other warehouse needs when needed (we all roll up our sleeves here!)

What We're Looking For:

An Ideal Team Player Previous sales or customer service experience in the distribution or electronics industry preferred Experience with low-voltage/security/AV products is a plus (but we'll train the right person!) Solid computer skills-familiarity with ERP systems or Sage a plus Clear communicator who's detail-oriented and proactive Must be a team player-we win and lose as one

Bonus Points If You:

Have experience with CCTV, access control, networking, or pro audio/video Like a little friendly competition Can juggle multiple tasks and still smile or crack a joke under pressure

What You Get:

A seat at a company with over 150 years of history and a fresh, people-focused culture Room to grow-PMC is expanding, and we love promoting from within Paid time off, benefits, 401(k), employee discount, and other perks A team that truly cares about each other and our customers
Job Type: Full-time

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person