Job Description

About Us:

Company Overview

Foundation Building Materials (FBM)

is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation, quality, and customer satisfaction, FBM provides a wide range of construction products and services to contractors and builders. Based in California, FBM has more than 7,000+ Employees and 400+ Locations across the United States and Canada. FBM's Core Values of Safety First, Customer Driven, Valuing Our People, Integrity and the Pursuit of Excellence form the foundation for an excellent Customer experience that is recognized across the industry.
Overview:

Position Overview

At Foundation Building Materials (FBM),

Inside Sales

Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success.
Responsibilities and Qualifications:

Key Responsibilities

Customer Service & Sales Support

Maintain professional, courteous communication with customers before, during, and after sales Provide knowledgeable product support and resolve issues efficiently Assist walk-in customers and handle inquiries or complaints promptly Drive profitable sales through effective selling, upselling, and cross-selling

Order Management & Communication

Enter orders, pricing, and customer data into systems accurately Respond to orders and quote requests via multiple channels (phone, email, fax, etc.) Collaborate with outside sales reps and internal teams to fulfill customer needs

Inventory & Showroom Operations

Maintain stock levels, organize the showroom, and support physical inventories Schedule and coordinate inbound/outbound deliveries and shipping logistics Negotiate freight rates and manage inventory movement efficiently

Cash Handling & System Use

Operate and balance the cash register and drawer daily using proper procedures Utilize management software for billing, reporting, and project tracking

Product & Project Knowledge

Maintain up-to-date product expertise Manage documentation and order details for large or complex projects

Logistics & Operations Coordination

Coordinate deliveries with Operations staff Coordinate purchase and delivery of special products. Obtain information on pricing specifications, uses and availability

Safety

Maintain a clean, safe, and organized warehouse environment Follow all safety protocols and Occupational Safety and Health Administration (OSHA) requirements to maintain a safe working environment Use proper lifting techniques Adheres to all driving regulations based on state and/or jurisdiction policies such as wearing a seatbelt Wear appropriate personal protective equipment, safety shoes and clothing

Trainings

Must attend all required meetings in relation to sales and all company required training programs

Physical Requirements

Frequent use of hands and arms for equipment operation, grasping and manipulation Occasional pushing, pulling, lifting or carrying approximately 50 lbs. utilizing proper lifting procedures Occasional driving or sitting in a truck, forklift or other similar equipment Additional physical requirements may be needed as duties are assigned

Miscellaneous

Support our values in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers Other duties as assigned

Qualifications

High school diploma or equivalent required 2+ years inside sales experience (incoming call preferred) Excellent verbal communication skills and telephone manner Ability to focus on different tasks and use time efficiently to achieve desired outcomes Familiarity with Windows operating systems Warehouse work which includes forklift experience/training

Compensation and Benefits:

Reports To

Branch Manager

Compensation

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.

Benefits

At FBM, we're committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:Medical Dental Vision HSA/ FSA plans Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance Critical illness, Hospital Indemnity, Accident Coverage Legal Insurance Plan Generous 401(k) plan with company match A career path designed with you in mind

Equal Opportunity:

Statement

Foundation Building Materialsis an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at Talent@myfbm.com.