Job Description

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Verus, a New Charter Technologies Company, is looking for an account manager to join our exceptional team of professionals. The ideal candidate will have excellent communication skills and a passion for technology.


What is our purpose? We specialize in IT strategy planning for IT Professionals and organizations that view technology as an integral part of their business success. We partner with clients to create a technology vision that serves the business now and for its future. We offer consulting, strategies, and services customized to each client to drive business objectives using technology.


How do we operate?

Our culture is fast-paced and dynamic.

We focus on collaboration and delivering IT excellence while maintaining a work atmosphere that is committed to each of our employees' engagement and growth. Verus is Latin for "true". We chose this because we are committed to doing what we say we will do, and when we say we will do it. Verus believes that building long-lasting, sustainable relationships with our client partners and team members truly differentiates us.


Why work at Verus? Besides the opportunity to work with our amazing team of dedicated technology professionals, Verus offers a unique opportunity to a motivated and self-driven Account Manager. This is an exciting opportunity to develop innovative strategies to achieve sales goals, as well as make meaningful connections with our clients.


At Verus, we are seeking an Inside Sales Executive (in other companies this person could hold the title of Inside Sales Executive - Account Development, Account Executive, Client Success Manager, or Customer Growth Manager), focused on expanding service utilization within existing accounts and driving upsell growth.


In this role, you will develop strong client relationships by conducting regular business reviews, providing consultative insights, and proactively identifying gaps where Verus services can deliver added value. You'll manage a defined book of business, working closely with service delivery teams to align client needs with our managed IT, cloud, and cybersecurity solutions, and also support the outside sales team in creating quotes, reconciling licensing, and handling other sales administrative tasks as needed. There will be an opportunity to grow your own book of business in this role.


To be successful in this role, you should have experience in inside sales or account management. It is preferred that you have familiarity or a background with IT, MSP, or SaaS-related products. You should be comfortable using CRM systems to track pipeline activity, manage renewals, and ensure all client engagements are well-documented. You must be tech-savvy, have strong communication skills, and be eager to learn complex product offerings.

General job duties include:

Build relationships with existing clients through regular check-ins Identify and close upsell/cross-sell opportunities Educate clients on new services and industry trends (e.g., compliance, AI, cybersecurity) Maintain accurate records of client interactions and pipeline in the HS CRM Collaborate with service delivery to ensure high customer satisfaction and renewal rates Track client health metrics and proactively prevent churn Support the outside salespeople in creating quotes, reconciling licensing, and other sales admin duties as needed Quote complicated IT product offerings with many SKUs Assist in proposal creation

Preferred Skills & Qualifications:

2+ years of inside sales or account management experience, preferably in IT, MSP, or SaaS Familiarity with MSP offerings: firewalls, cloud services, remote monitoring, cybersecurity Strong communication and relationship-building skills CRM experience (HubSpot, ConnectWise) Ability to multitask and pivot as needed Desire to grow into a full sales or sales admin role

Physical Requirements:

Ability to work primarily on-site in an office setting. Standard use of office equipment and computers. Some travel may be required for client meetings and networking events.

Compensation:

The compensation is expected to start at $60,000 base salary, plus commission and SPIF, with an OTE $85,000 or more. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.

Benefits:

Health insurance PTO (Paid Time Off) Career development and training opportunities Team-based incentives and SPIFs (Sales Performance Incentive Funds)
Verus, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Verus recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.