Job Description

We are looking for an exceptional Inside Sales Account Manager. This job position presents a distinctive and thrilling opportunity for the ideal candidate.

Location:

Henderson, Nevada (Hybrid)

About Us:

Formed in 2013, Nuance Medical is a leading designer, developer and marketer of branded and private label medical products. Nuance was formed to develop innovative products in underserved, niche markets within healthcare. In November 2021 Nuance partnered with MD Holdings to help accelerate growth, both organically and through acquisition.

Nuance has fulfillment facilities in CA, NV and FL and sells into 50+ countries through international distributor relationships. The Company has recently broadened their consumer-oriented reach through ecommerce platforms and has invested in an Inside Sales team to further drive growth of new and existing customers.

Our

BRANDS

are Cryodose, Biodermis, and Beutlitch, specializing in medical products.

CryoDose

, the legacy brand, offers FDA-cleared cryotherapy and topical anesthetic products available at over 25,000 locations and online.

Biodermis,

acquired in 2022, designs and markets wound care and silicone scar management products, including the BIOCORNEUM SPF scar gel, serving patients in the U.S. and over 50 countries.

Beutlich

, acquired in 2024, provides topical anesthetic products for medical and dental professionals, with a range of delivery methods such as gels, sprays, and liquids. Together, these companies cater to a broad spectrum of healthcare needs, from cryotherapy to advanced scar healing and anesthetics.

Job Overview

Nuance is looking for a motivated inside sales account manager to develop and manage relationships primarily within the medical market, with potential engagement in the dental market. The primary responsibility of this position will be driving product awareness and adoption of our topical anesthetic solutions, ensuring that healthcare providers recognize the value and benefits of these offerings for their patient care needs.

This position will collaborate closely with both our internal field sales representatives and a third-party sales force to maximize market coverage and drive success. Additionally, this position may be assigned other products from our current or future offerings as part of its responsibilities.

Key Responsibilities

Lead Generation

o Build strong relationships with healthcare practices to generate leads for new business opportunities.

o Depending on the market and customer type, hand off leads to the appropriate team, whether it is our internal field sales force, third-party sales partners, or managing the opportunity directly to close the deal.

Value Communication

o Effectively communicate the value and benefits of Nuance Medical products to key stakeholders.

o Address objections and questions from healthcare professionals, highlighting the advantages of our topical anesthetics for various use cases.

Account Management

o Use HubSpot to track account progress, outreach, and follow-ups.

o Collaborate closely with field sales and third-party sales partners to ensure seamless handoffs and business continuity.

o Consistently meet or exceed lead generation and sales performance targets.

Customer Retention and Utilization

o Address objections and questions from healthcare professionals, highlighting the advantages of our topical anesthetics for various use cases.

o Drive increased sales by encouraging customers to utilize topical anesthetic products across all potential use cases.

Problem Solving and Conflict Resolution

o Promptly address client concerns, troubleshoot issues, and offer effective solutions.

Client Education and Support

o Act as a product expert by educating clients on product features, market trends, and new developments.

o Provide ongoing support to ensure clients maximize the value of our topical anesthetic products.

Account Growth and Retention

o Identify new revenue opportunities within existing accounts.

o Manage contract renewals proactively, conducting regular business reviews to highlight successes and address concerns.

o Monitor account performance and take action to increase client engagement and usage of products.

Qualifications and Experience

Experience using a CRM (HubSpot, Salesforce or similar)

2+ Years of Sales Experience

Experience with a healthcare office environment or similar preferred

Bachelor's degree

New Customer Outreach Experience

Independent and Self-driven

Benefits and Compensation:

Base Salary with uncapped commission Company subsidized medical, dental, vision and retirement benefits Dynamic and collaborative work environment Opportunity to play a significant role in driving the success of our clients and growth of our business. Generous paid time off benefit.
Job Type: Full-time

Benefits:

Health insurance Paid time off
Experience:

Inside sales: 2 years (Preferred)
Ability to Commute:

Henderson, NV 89014 (Required)
Work Location: In person