Job Description

About Us

We are a specialty men's health clinic dedicated to helping patients improve their health, confidence, and quality of life through personalized treatment programs. We are seeking a motivated and compassionate

Inside Sales Representative / Treatment Plan Coordinator

to join our team. This role is ideal for someone who is patient-focused, thrives in a consultative sales environment, and is comfortable balancing both in-person consultations and high-volume outbound calls.

Position Summary

The Inside Sales Rep/Treatment Plan Coordinator plays a key role in supporting patients through every step of their journey. This position has two primary functions:

New Patient Consultations:

Meet with new patients during their initial consultation appointments in the clinic. Through a consultative, non-pressured approach, educate patients on available treatment options and guide them toward the best plan for their needs.

Patient Retention & Outreach:

Conduct a high volume of outbound calls to patients with treatment plans that are nearing expiration, ensuring continuity of care, answering questions, and assisting with renewals.
Responsibilities

Conduct in-person consultations with new patients, explaining treatment options and building personalized care plans. Approach each consultation with empathy, professionalism, and a patient-first mindset while meeting sales and conversion goals. Make a high volume of outbound retention calls to patients whose treatment plans are expiring, educating them on renewal options and encouraging continuity of care. Track and manage patient interactions using CRM and clinic systems to ensure accurate records. Build lasting relationships with patients by providing excellent service, follow-up, and support. Collaborate with clinical staff to ensure a seamless patient experience. Achieve individual and team performance goals related to consultation conversions, patient retention, and customer satisfaction.
Qualifications

Previous experience in inside sales, consultative sales, or patient care coordination strongly preferred. Strong interpersonal and communication skills with the ability to build rapport quickly. Comfortable with a structured sales process while maintaining a patient-centered approach. Ability to handle a high call volume while maintaining professionalism and empathy. Organized, detail-oriented, and skilled at managing multiple priorities. Proficient in CRM software and basic computer systems.
What We Offer

Competitive base salary plus performance-based incentives. Comprehensive training program to ensure success in the role. Opportunity to make a meaningful impact on patients' lives. Supportive team environment and growth opportunities within the clinic. Benefits package including [health, dental, vision, PTO, etc.].
Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location: In person