Job Description

Position Overview


*This Position is open to applicants in Hampton, VA, Greensboro, NC, & Allentown, PA metropolitan area*


SIMCO Electronics is seeking a junior to intermediate level IT Support Specialist to provide technical assistance and support for the organization\'s computer systems, hardware, and software. A person in the IT Support Specialist role will be the first line of support for any helpdesk tickets and will be responsible for tracking the issue to closure. This includes troubleshooting and resolving technical issues for both employees and clients, as well as maintaining and upgrading computer systems as needed.


Responsibilities and Duties


1. Provide technical support to 20 remote locations and remote employees, as well as assist employees and clients for all hardware and software issues, including network connectivity, printing, and email problems.
2. Install, configure, and maintain Windows based computer systems, including hardware and software upgrades, security updates, and virus protection.
3. Monitor computer systems and network performance to identify and resolve any issues that may arise.
4. Respond to help desk tickets and resolve technical issues within a timely manner.
5. Ensure regular backups of all company data and that the data is protected and recoverable.
6. Provide training and documentation for employees in the use of new software and technology.
7. Maintain inventory of all IT equipment and software licenses.
8. Administration of IP telephony (UCaSS) Zoom Phone web portal.
9. Ensure compliance with company policies, procedures, and security standards.
10. Collaborate with other departments to identify and implement new technology solutions.
11. Updating IT documentation with policies and procedures.


Qualifications

• 
  Bachelor\xe2\x80\x99s degree in information technology, computer science or a related technical field.
• At least 1-3 years of experience in IT support or a related field is preferred.
• Strong knowledge of Microsoft products including Windows operating system and O365 administration, and common business software applications
• Excellent analytical and problem-solving skills.
• Strong communication skills and ability to work well with others.
• Ability to prioritize tasks and manage time effectively.
• Relevant technical certifications (e.g., CompTIA A+, Network+, Security+) and experience with network/server administration are a plus.

Physical Demands


Must be able to lift up to 40 pounds without assistance; occasional standing and bending required.


Working Environment


Work in an office location. Travel may be required to other domestic locations.


What we offer

• 
  Full - Time, Exempt position
• Excellent benefits package includes; medical, dental, vision, disability, life insurance, 401(k) with company matching, employee funded pre-tax health, child care spending accounts and tuition reimbursement
• Vacation, sick and paid holidays

SIMCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SIMCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.