Job Description

SUMMARY

The position of Information Technology Specialist is responsible for assisting the Information Technology Manager as directed; providing general and technical support assistance to users of the Bank's local, wide, wireless, Internet, and Intranet networks, telephone and Voice Over IP (VoIP) systems, and all related software programs. Ensures the Bank's systems are operating in a secure and stable manner as directed. Responsible for performing routine daily tasks and participates in special department projects.

ESSENTIAL DUTIES

Provides direct and telephone support to Bank personnel with respect to the Bank's local, wide, wireless, Internet, and Intranet networks, telephone and Voice Over IP (VoIP) systems, and all related software programs; answers questions of a general nature; provides step-by-step technical instruction and support; trouble-shoots and resolves problems; logs issues into the Bank's information technology case system to ensure events are properly reported and resolved within established quality service level guidelines.

Performs routine system or user administrative tasks, such as system specification changes or the addition, change, or deletion of employees on the Bank's various systems and networks; ensures necessary documentation is attained and properly authorized for such requests; originates and maintains system and user files.

May participate as a member of the Bank's incident response team in the event of a technology emergency or breach in confidential information.

Monitors network activity, tracks trends, usage, stability, etc.

Works with vendors and various outside professional information technology organizations in the maintenance and purchase of network equipment, software and accessories.

Assists in analyzing and deploying hardware and software updates and other patch management directives.

Assists in special projects and tasks for the department of a diverse nature under the direction of the Information Technology Manager.

Responds to inquiries and refers issues to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff involved.

Maintains basic knowledge and awareness of financial industry technical status and trends.

Prepares a variety of routine and special reports as required.

Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank's goals and values; benefits the Bank through outside activities.

Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.

Completes administrative tasks correctly and on time; supports the Bank's goals and values; benefits the Bank through outside activities.

Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.


Associate's degree (AA) or equivalent from a college or technical trade school or related experience and/or training. Work related experience should consist of a technical background in information resources, networking practices, products or services. Educational experience, through in-house training sessions, formal school or technical industry related curriculum, should be business or financial industry related. Basic experience, knowledge and training in information technology department operations. Basic knowledge of related state and federal banking compliance regulations. Basic skills in information technology operations, voice and data communications, troubleshooting techniques, user and software support, including but not limited to, host and desktop applications, and network administrative programs and resources. Basic typing skills to meet production needs of the position. Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs. Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze and interpret documents and professional journals, understand procedures, write reports, correspondence and procedures, speak clearly to customers and employees. Ability to deal with routine technical problems involving multiple facets, variables and situations where only limited standardization exists. Good organizational and time management skills. Ability to work with minimal supervision while performing duties. Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

Please note that this job description is not inclusive of all activities, duties or responsibilities that are required of this position. Duties, responsibilities and activities are subject to change at any time with or without notice.