Job Description

JOB

This is the first of two levels in the Information Technology - Application Support series. Incumbents perform professional level analysis and support of information systems. Responsibilities may include coordinating information system projects; troubleshooting user issues; providing training on computer systems and programs; upgrading software; installing new software modules; maintaining user security; and developing reports.



EXAMPLE OF DUTIES

(The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Other duties may be assigned.) Analyzes systems and user requirements; coordinates information system projects which includes implementing application modules, producing custom reports, and verifying the accuracy of reports with end users. Monitors, configures, and maintains equipment and systems in assigned area of responsibility; upgrades, installs, and tests new software. Troubleshoots and resolves computer software and equipment problems to include providing technical assistance, and evaluating and repairing systems; maintains user security and access. Provides technical support to end-users; coordinates technical support with vendors for installations, repair, and/or maintenance issues. Trains users on computers systems and programs. Prepares, maintains, updates, and reviews a variety of operational records and reports. Performs other duties of a similar nature or level. SUPERVISORY RESPONSIBILITIESThis position does not require supervisory responsibilities.



SUPPLEMENTAL INFORMATION

PHYSICAL REQUIREMENTS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate.NOTE The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.