Job Description

JOB

Promotional OpportunityThis is an internal recruitment only for current qualified classified City of Reno EmployeesThe ideal candidate in this position will provide second level support in the planning, design, testing, and implementation of citywide computer, telecommunications and other end user systems. They will install and maintain systems software and hardware. They will coordinate with citywide information technology resources and efforts and provide highly responsible and complex administration support to the assigned department. The ideal candidate will mentor Information Systems Technician I staff and provides training, technical assistance and excellent customer service to end user and other technical staff.There are two positions in the Department of Information Technology in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur. This is an internal recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees.The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.



EXAMPLE OF DUTIES

Answer help desk calls and monitors the ticketing system to provide assistance for end user computer related problems including hardware, software, telephones, printers, peripherals, and related equipment; determine severity of problems and resolve or refer to appropriate staff member or vendorsInstall, upgrade, and configure computers, telephones, printers, and peripherals such as scanners, disk drives, memory, system boards, keyboards, and monitors.Load and test all upgraded operating systems and computer software; maintain detailed installation and upgrade records.Respond to customer service requests that require excellent customer service skills and technical proficiency in regards to hardware and software problems.Diagnose computer and software problems; perform routine repairs and replacements; contact vendors and make arrangements for repairs.Install and support a variety of department-specific software packages.Maintain the City's technology equipment inventory; receive and store all related hardware and software; process and send equipment to vendors.Perform security administration for network resources; maintain and administer network user and machine accounts; set file and share permissions to allow end users to access network resources.Assist in the installation, setup, support, configuration, and backup of network systems, servers, and infrastructure; diagnose and resolve network connectivity issues for workstations, telephones, and printers.Administer and troubleshoot multimedia; maintain digital video recording systems for court session testimony, City Council presentations, Public Safety, and other City departments.Update the City documentation library to include documentation on equipment, software, fixes, repairs, contact information and other information needed by the department.May develop or assist in developing custom applications, spreadsheets, or scripts as requested by users.Participate in evaluating software and hardware systems; install and test trial software, and participate or lead implementation projects or training.Remain abreast of new and emerging technology trends, and relevant computing equipment and systems.Perform related duties as required.



SUPPLEMENTAL INFORMATION

To Apply:

Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by October 26, 2025 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connect location, local libraries, or educational facilities. If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627. Examination Process: Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of a Training and Experience evaluation (T&E) weighted as follows: Training & Experience Evaluation (T&E) = 100%Training and Experience Evaluation (T&E) Details: The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application. Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online."See Resume" or "See above," etc., are not qualifying responses and will not be considered.Changes or corrections to your responses cannot be made once your application packet has been submitted.TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.Notification: Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing. We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven't opted in before, the option will appear before you submit your application. If you've previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile.Testing Accommodation: We strive to ensure equal access for all individuals. If you require accommodations due to a disability, we encourage you to inform the Chief Examiner by the closing date of this announcement. Your request will be handled with confidentiality and respect.Employee/Veteran Preference in the Event of Tie Scores: Promotional Examinations (Rule VIII, Section 7): If two or more employees earn the same final score (including seniority points), veterans' preference will be applied if any of the tied employees have submitted proof of an honorable military discharge. This preference is only used to break ties. If a tie still remains, it will be broken based on seniority in the current classification. Proof of honorable discharge must be submitted with the application.Seniority Points: Seniority Credit (Rule VIII, Section 9): Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows: The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum. Appointment and Certification: Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.Questions and Updates: Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov.The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.