Job Description

Under the direction of the Communications Director, the Outreach Supervisor leads a team of communicators working to protect the planet by raising awareness about plastic and climate pollution. The incumbent manages CalRecycle's outreach strategy through overseeing websites, social media, public education campaigns, creative content, and language access services.




The role shapes how Californians learn about waste reduction, recycling, and circular systems for materials. It turns complex policy into clear, engaging content and makes sure all communities have access to vital environmental information. This position leads major projects, manages public inquiries, and sets the tone for statewide messaging. It's a high-impact role for someone who wants to make a real difference in California's move to a waste-free future.




Bilingual English/Spanish speaking individuals preferred, but not required.



This position may be eligible for hybrid telework under Government Code 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria set forth in the CalEPA telework policy and/or future program need. Employees not residing in California are not eligible for telework. Regardless of telework eligibility, all employees may be required to report to the position's designated headquarters location, as indicated on their duty statement, at their own expense.

Beginning July 1, 2026, it is anticipated the position will be office-centered and employees will be expected to report to the office at least four days per week.

You will find additional information about the job in the

Duty Statement

.


Working Conditions


The incumbent works on the 22nd floor of a high-rise office building in downtown Sacramento. The office is located in an enclosed, non-windowed cubicle in a smoke-free environment. The work schedule is Monday through Friday. Travel may be required locally and within the state.
Minimum Requirements


You will find the Minimum Requirements in the Class Specification.INFORMATION OFFICER II

Additional Documents


Job Application Package Checklist Duty Statement

Position Details

Job Code #:

JC-492824

Position #(s):

835-101-5595-004

Working Title:

Outreach Support Services Supervisor

Classification:

INFORMATION OFFICER II
$7,498.00 - $9,317.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time
Department Information


California's Department of Resources Recycling and Recovery (CalRecycle) brings together the state's recycling and waste management programs to move the state towards a circular economy that reduces waste and reuses all materials.

Through landmark initiatives like the Integrated Waste Management Act and Beverage Container Recycling and Litter Reduction Act, California works toward a society that uses less, recycles more, and takes resource conservation to higher and higher levels.

CalRecycle's Mission: Protecting California's environment and climate for the health and prosperity of future generations through the reduction, reuse and recycling of California resources, environmental education, disaster recovery and the transition from a disposable to a fully circular economy.

CalRecycle values diversity, equity, and inclusion throughout the organization. We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees is essential to inspiring innovative solutions. Together we further our mission to protect the environment and preserve resources by empowering Californians to reduce, reuse, and recycle. Join CalRecycle to improve the lives of all Californians.
Department Website: http://www.calrecycle.ca.gov


Special Requirements


When submitting application in hard copy, applicants are required to submit a standard state application (Form Std.678) with an original signature, and clearly indicate RPA 25-027 & Position # 835-101-5595-004 in the "Job Title(s)" section of the Standard State Application or you will not be considered for the position.



Please attach a copy of your transcripts (unofficial or official) to your application to ensure the educational requirements have been met for this position. Failure to do so will result in your application being rejected.
Application Instructions


Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.


Final Filing Date: 9/28/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.




Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:



Department of Resources Recycling & Recovery
N/A
Attn: Human Resources - RPA 25-027
P.O. Box 4025, MS 19A
Sacramento, CA 95812-4025

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:



Department of Resources Recycling & Recovery
N/A
Human Resources - RPA 25-027
1001 I Street, 19th Floor
Sacramento, CA 95812-4025
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:


Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Degree and/or School Transcripts Statement of Qualifications - Applicants must submit a Statement of Qualifications (SOQ) for this recruitment. Please see "Statement of Qualifications" section below for instructions.
Other - A document with links to at least five work samples (e.g., web pages, presentations, social media posts, infographics, videos). Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications


In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Responses to Supplemental Questions answered clearly, thoroughly, and addresses each point required. Experience managing innovative teams with proven ability to lead, coach, and oversee a multidisciplinary communications team through project management and cross-department coordination. Submitted work samples and resume demonstrate ability to develop and manage content across websites, social media, and digital platforms with a focus on targeting audiences and turning complex information into compelling, plain language, and visually engaging messages. Experience managing public inquiry systems, including phone and email responses, by overseeing customer service staff and maintaining communications infrastructure to ensure accurate, timely, and respectful engagement with the public. Demonstrated understanding of laws and best practices for inclusive communication with diverse and limited-English-proficient communities.

Benefits


In addition to a compelling vision for California, CalRecycle offers competitive pay, benefits, and features for its workforce. To review the pay and benefits offered to California civil service staff, please review CalHR's website at CalHR Benefits Website - CalHR
Contact Information


The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website:

http://www.calrecycle.ca.gov

Human Resources Contact:

Human Resources - RPA 25-027

(916) 341-6646

careers@calrecycle.ca.gov

Hiring Unit Contact:

Louise Ramos

(916) 341-6646

louise.ramos@calrecycle.ca.gov


Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Officer

(916) 341-6660

EEO@calrecycle.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Statement of Qualifications


A Statement of Qualifications (SOQ) that addresses each of the following questions must be submitted with your application materials to be considered for this position. Limit answers to two pages, one-inch margins, and 12-point font. Your SOQ must address the following:


Describe your approach to creating and promoting digital content that makes users stop scrolling and take action. Share specific examples and results showing how you grab interest, build connection, and innovate new ways to get results. How do you lead teams through change while encouraging innovation and collaboration? Share how you resolve disagreements and keep people aligned during shifting priorities. What is your experience managing contracts, projects, and/or customer service systems to deliver quality and timely results?

Please note Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials

will not

take the place of the Statement of Qualifications. Simply copying and pasting your resume will also not be accepted.

Responses must be numbered and submitted in the same order. Applications received without an SOQ may be rejected.

Equal Opportunity Employer


The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.