Job Description

Posting Summary

Working Title

Information Center Coordinator

Role Title

Education Support Spec III

Role Code

29144-FP

FLSA

Exempt

Pay Band

04

Position Number

28000773

Agency

Northern VA Community College

Division

NV280-Office of Student Services

Work Location

Fairfax County - 059

Hiring Range

$65,000-$75,000

Emergency/Essential Personnel

No

EEO Category

B-Professional

Full Time or Part Time

Full Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule

40+ hour work week, Monday through Friday, including day, evening and some weekends during peak registration or as needed.

Sensitive Position

No

General Description:

This position performs a variety of administrative & programmatic duties for the Information Center in support of the Student Affairs Division. This position oversees three key Information Center programs: internal technology & emergency support which includes remote support to Information Center staff; project management; and supervision of Information Center staff. The incumbent will serve as Coordinator, specialized in college support services including admission & registration, financial aid and tuition payment programs.

Duties and Tasks:

Respond to inbound inquiries and provide information to general public, students, parents, faculty & staff on programs, activities, procedures related to admissions, enrollment, college programs & activities through the telephone, live chat and email Supervise the day to day work performance of Information Center reps by responding to staff inquiries, monitoring and documenting performance issues as needed Proactively respond & resolve escalated customer issues by researching College website and publications, emails and communicating with key department personnel and following up with customers in a timely manner Assist management in ensuring current and new contact center technologies are performing at optimal level for Information Center staff by testing and tracking incidents Assist in the response to service interruption (power & network outages & weather related events) of activities via telephone & web base communications
Must be able to work flexible schedule including evenings and weekend

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Required KSA's:

Strong verbal & written communication skills, solid supervisory skills, and strong problem-solving skills Ability to learn and stay abreast of college programs and policies Ability to learn web base communication applications i.e. email and online chat Ability to make decisions & work independently. Displaying cooperative attitude, maintaining composure, controlling anger, and avoiding aggressive behavior, even in very difficult situations Ability to be reliable, responsible, and dependable to thoroughly complete work tasks and fulfill obligations paying attention to details. Ability to communicate with students from diverse backgrounds Ability to demonstrate word processing, key board proficiency & proficiency in spreadsheet & database application

Minimum Work Experience:

Experience working full time in a supervisory role in a fast paced environment Experience working in higher education setting Experience in resolving and following up on customer escalations Experience working with computers & various software programs - specifically MS Office apps, cloud drives & web communications Experience providing strong costumer service Project Management Experience Must be able to work flexible schedule including evenings and weekend

Additional Considerations

Additional Considerations:

Fluent in Spanish Experience in a contact center environment Experience working in a college setting in student service-related areas i.e. admission, registration and/or financial aid

Operation of a State Vehicle

No

Supervises Employees

Yes

Required Travel

No


Posting Detail Information

Posting Number

CLS_4099P

Recruitment Type

General Public - G

Number of Vacancies

1

Position End Date (if temporary)

Job Open Date

10/16/2025

Job Close Date

10/30/2025

Open Until Filled

Agency Website

Contact Name

Email

Phone Number

Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:

Additional Information

Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.