Job Description

Position Overview

***Open Recruitment Until Filled***

Position(s) are located in the Economic Services Division

Potential for Telework/Remote options may be considered based on training, quality assurance, performance, and/or business needs.

Examples of Duties

This position is responsible for the administrative and technical supervision of a small staff of income maintenance caseworkers. The employee serves as the supervisor of a unit or sub-unit of an income maintenance program which may involve all eligibility functions (i.e., intake, processing, review, etc.) or as the supervisor of a unit or sub-units with one or more functions of the income maintenance programs. The Income Maintenance programs involved could include but are not limited to: Food and Nutrition Services, Work First/TANF, Family and Children Medicaid, Special Assistance, Refugee Assistance and Energy Assistance. This position may be located in the following sections: Applications, Adult Medicaid, Recertifications, or Special Teams.

This primary purpose of this position is to provide direct daily supervision to the line staff, offer support, motivation, monitoring, evaluations, training, guidance and team building which allows the unit members to provide quality service to their customers. This is achieved through unit meetings, conferences, staffing, collective or one-on-one training sessions, evaluations, monthly quality assurance to include 100% checking of actions, and the day-to-day answers to questions asked by the caseworkers.

This position must be human-services oriented and possess the ability to interact positively with customers, line-workers, supervisors, co-workers, and administration. This position must be open to giving and receiving assistance. This position performs other related duties are assigned.

This employee must respond to disasters as needed in accordance with the Cumberland County DSS policy or upon the declaration of a state of emergency by the Cumberland County Emergency Management Office.

Minimum Qualifications

MINIMUM EDUCATION & EXPERIENCE REQUIRED: Three years of experience as an Income Maintenance Caseworker or Investigator in an income maintenance program, preferably with one year of supervisory experience; OR an equivalent combination of training and experience.

PREFERRED EDUCATION & EXPERIENCE: Graduation from a four-year accredited college or university with a Human Services degree or equivalent and three years of Income Maintenance Caseworker experience OR three years of Income Maintenance Caseworker experience in a NC DSS agency.

Knowledge, Skills and Abilities

KNOWLEDGE, SKILLS AND ABILITIES: Considerable knowledge of all income maintenance programs, forms, and documents used in determining eligibility. Considerable knowledge of the use of the income maintenance manuals and the NC Fast System. General knowledge of all agency programs and services. General knowledge of community services and programs which could affect the customer/applicant. Good mathematical, reasoning, and computational skills. Ability to instruct, organize, direct, and supervise lower level employees. Ability to communicate effectively with workers, supervisors, applicants, and community agencies to obtain pertinent data and to interpret rules and regulations. Ability to present information orally and in written form.

CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.

Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.

Law enforcement background check is required.

Has or is able to obtain a valid North Carolina Driver\'s License.

This position will require assisting in emergency and/or disaster situations.

The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.

College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. If mailed, they must be postmarked before the closing date of the vacancy in order to be considered for the position.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."

If there are specific questions regarding this posting, you may contact DSS Human Resources at 910-677-2599.

MISSION

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

VISION

We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.

OUR CORE STANDARDS & VALUES

A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.

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