Job Description

Job Title:

Inbound Support Coordinator (Bilingual - Vietnamese)

Location:

Remote

Duration:

6-Month Assignment

Schedule:

Monday Sunday, 8 AM 8 PM EST (Full-time, 40 hours per week within operating hours)

Overview

We're looking for

Inbound Support Coordinators

to join our remote team during our busy season. Candidates must be

fluent in Vietnamese.

In this role, you'll provide excellent support to prospective members, helping them understand eligibility, coverage options, and available plans, including medical, dental, hospital, and Medicare services.

Key Responsibilities

Respond to inbound inquiries regarding eligibility, coverage, and plan options. Deliver clear, accurate, and professional written and verbal communication. Collaborate with team members to enhance the overall member experience. Perform additional duties as needed to support team goals.

Qualifications

High school diploma or equivalent; higher education in a healthcare-related field preferred. Experience in healthcare, insurance, or call center settings is highly desirable. Strong understanding of benefits and coverage.

Fluency in Vietnamese

(must be able to read, write, and speak fluently). Availability to work full-time, including weekends. Adaptable, reliable, and comfortable working in a fast-paced, temporary role.

Remote Work Requirements

Reliable high-speed internet (minimum 100 Mbps download). Private, designated workstation (minimum 2'x4' space). Agreement to Remote Work Program guidelines.

Compensation & Benefits

$25.00/hour

, paid weekly on Fridays. Eligible for benefits including: Dental, Vision, Short- & Long-Term Disability, Voluntary Life & AD&D, Accident, Critical Illness, Hospital Indemnity, Health Advocate EAP, Health Equity Commuter Benefits, ZayZoon, and 401(k).

If you're passionate about helping others and fluent in one of the required languages, apply today to join our dynamic remote team!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws