At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. ***Special Note Regarding Working From Home: This is a work from home position for candidates who reside in the state of Missouri. Due to business constraints, candidates outside the state of Missouri will not be considered for this position and should not apply. Successful candidates must be able to report to one of our Missouri locations for new hire paperwork on day one and meet our work at home requirements (see below). Our next new hire training class is scheduled to start on May 01, 2023 How You\xe2\x80\x99ll Shine As an Inbound Reservations Agent, you\xe2\x80\x99ll make booking vacations a breeze for owners. You\xe2\x80\x99ll learn everything you need to know about our timeshare products, brands, resorts, and destinations. Though no two days are the same at Wyndham Destinations, you\xe2\x80\x99ll have the opportunity to:
Make reservations for owners
Troubleshoot reservation issues and help owners change or cancel existing reservations
Ask discovery questions to learn more about owners\xe2\x80\x99 vacation preferences
Become an expert on our resorts, amenities, and destinations
Check resort availability and suggest alternative dates or accommodations if needed
Confirm reservation details to ensure accuracy and explain policies
Educate owners about vacation insurance and points protection
Provide assistance with additional travel planning
Answer questions about the vacation club product and how it\xe2\x80\x99s used
You will start your career in the Reservations department to master this role. Based on your performance, you will have the opportunity to transition into dual branding or an elevated que to grow your career and help put the world on vacation. Pay and Schedule:
$14.00 an hour
Training schedule (4 weeks): 8:30am - 5:15PM CST
Initial schedule after training: 10:30am-7:00pm CST during the week and 8:30am-5:00pm CST on weekends and some holiday
What You\xe2\x80\x99ll Bring
Passion for travel and hospitality
Good listening and conversational skills
Ability to quickly build rapport with customers
Willingness to work evenings, weekends, and holidays
Six months of customer service or sales experience
A high school diploma or GED
Quiet workplace free of distractions
High speed internet (DSL or Cable only) with download speed of 10mbps, upload speed 2mbps, Latency less than 80ms
Must be able to hardwire computer directly to router/modem
Must have own personal device with a camera and ability to download applications for first week of training (ex: zoom and OKTA )
Intermediate computer proficiency and ability to troubleshoot technical issues while at home
So what are you waiting for? Come join the fun! Apply today to start your next career journey with Wyndham Destinations! How You\'ll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program
Employee Assistance Program
Pet Insurance
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you\xe2\x80\x99ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We\'re always looking ahead to what\xe2\x80\x99s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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