Job Description

Overview

Join our dynamic team as an Inbound Call Center Representative and become the friendly voice that delivers exceptional customer support and client services. In this energetic role, you'll handle incoming calls with enthusiasm, providing solutions, information, and assistance to a diverse customer base. Your positive attitude and excellent communication skills will help build lasting relationships, ensuring each caller feels valued and understood. This paid position offers a fantastic opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our clients' experiences.

Responsibilities

Respond promptly and professionally to inbound calls, addressing customer inquiries with clarity and confidence. Provide accurate information about products, services, or account details, ensuring customer satisfaction. Assist clients with account management tasks such as data entry, updating personal information, or processing transactions. Handle customer concerns or complaints with empathy and problem-solving skills, aiming for swift resolution. Engage in outbound calling when necessary to follow up on inquiries or promote relevant services. Maintain detailed records of interactions using Microsoft Office tools and customer relationship management (CRM) software. Uphold excellent phone etiquette and communication skills to foster positive interactions at all times. Support team efforts by sharing insights gained from calls to improve service quality and efficiency. Manage cash handling procedures accurately when required during transactions. Demonstrate strong analysis skills by identifying customer needs and offering tailored solutions.

Skills

Multilingual abilities are highly valued to serve a diverse client base effectively. Proven experience in call center environments or customer support roles is preferred. Bilingual proficiency in English plus another language enhances communication with a broader audience. Strong sales aptitude with the ability to promote products or services confidently. Excellent communication skills--clear, concise, and active listening are essential for success. Proficient in Microsoft Office applications and computer skills for efficient data entry and record keeping. Knowledge of phone etiquette standards ensures professional interactions at all times. Experience with outbound calling campaigns is a plus but not required; training will be provided if needed. Attention to detail in data entry tasks such as updating client information or processing transactions accurately. Demonstrated analysis skills to assess customer needs quickly and offer appropriate solutions.
Join us in delivering outstanding service that keeps our customers coming back! This role is perfect for energetic individuals eager to grow their career in customer support while making a positive difference every day.

Job Type: Full-time

Pay: $22.50 - $27.09 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Work Location: In person