Job Description

If you're someone who enjoys helping people, solving problems, and providing clear, friendly support, this Inbound Call Center Assistant position in St. Louis could be the perfect fit. We're looking for a dependable communicator who can listen carefully, stay calm under pressure, and make each caller feel supported from the moment the conversation begins.

This role is ideal for someone who wants a stable full-time position with plenty of opportunities to grow in customer service or operations.

What You'll Do as an Inbound Call Center Assistant

Your day will include a mix of phone-based support, customer interaction, and system documentation. You'll be responsible for:

Answering inbound calls and providing friendly, professional assistance Guiding customers through solutions and answering service-related questions Troubleshooting basic issues and escalating more complex cases to the right team Updating customer accounts and documenting call details accurately Managing a steady workflow of calls while maintaining a positive attitude Following scripts or guidelines when needed, while still communicating naturally Reviewing and learning new updates to stay prepared for customer questions
oTracking follow-ups and ensuring customers receive complete resolution

Every call is an opportunity to create a positive experience and help someone get the answers they need.

What Helps You Succeed

You'll thrive in this

Inbound Call Center Assistant

role if you are:

Comfortable talking on the phone and helping people in real time Patient, attentive, and naturally good at listening Able to multitask--typing notes while staying engaged in the conversation Confident using computer systems, CRM tools, and communication platforms Organized, reliable, and able to stay focused in a fast-paced call environment Someone who enjoys problem-solving and finding the best solution for each caller
Experience in call centers, customer service, or support roles is helpful but not required for the right candidate.

What You'll Receive

This full-time

Inbound Call Center Assistant

role includes:

Consistent hours and a predictable schedule Competitive hourly pay Paid training and ongoing support Opportunities for advancement into senior support, training, or quality roles A positive workplace culture where reliability and teamwork are appreciated
You'll gain valuable experience that can support future roles in customer experience, administration, or operations.

Ready to Apply?

If you're ready to join a team where you can make a real difference for customers every day, click

"Apply Now"

on Indeed and submit your application.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

401(k) Flexible schedule Health insurance Paid time off
Work Location: In person