Job Description

Under the direction of the General Manager, greet customer/donor and process donation. Major duties include receiving donations, giving receipts, assisting co-workers or donors with lifting items, maintaining stockroom, greet and assist donors/customers.

Essential Functions/Duties

1. Greet each customer with a courteous, friendly and professional attitude; provide prompt, efficient, and accurate customer service at all times.


2. Politely and professionally receive donations from donors and issue donation receipts for articles donated; assist customers with lifting items in and out of their vehicles.


3. Sort donations as they arrive into proper carts or bins and make proper determination as to the quality of donations.


4. Sort and price hard goods (wares)


5. Keep production area clean and safe and other store areas as directed.


6. Maintain well groomed appearance and appropriate dress code including name badge and vest.

Additional Functions/Duties

1. Provide general information to customers/donors.


2. Assist processors when needed.


3. Follow Consumer Product Safety Commission (CPSC) procedures and other Public Protection Guidelines.


4. React calmly and respond to emergency situations.


5. Refer all customer/donor complaints to management in a timely manner.


6. Perform other duties as assigned by the General Manager.


The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.


1. Ability to adhere to the organization's Core Principles.


2. Knowledge of retail and/or stock handling.


3. Ability to listen and follow directions.


4. Ability to provide excellent customer service.


5. Ability to react calmly and respond to emergency situations.


6. Knowledge of textile articles as related to garment classification (gowns, shirts, pants, etc).

Education and/or Experience

Previous retail and/or stock handling experience is preferred.

Computer Skills

To perform this job successfully, an individual should have basic computer skills and beginner knowledge of utilizing a barcode scanner.

Special Conditions of Employment

(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)

1. Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.


2. Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.


3. Standing and walking for long periods of time.


4. Ability to stoop, bend, kneel, push and pull.


5. Sufficient mobility to turn from side to side and the ability to lean and remove items from containers.


6. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic)

License and Certifications

This position does not require any certifications or licenses.




Goodwill Industries of Central Florida is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Goodwill Industries of Central Florida receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.




Drug Free Workplace