Job Description

About Alpine IQ

Alpine IQ (AIQ) was founded in 2019 to bring clarity and compliance to customer data in highly regulated industries. What began as a solution for the legal cannabis market has grown into a powerful platform used by brands and retailers of all sizes--from family-run shops to public enterprises.



We're a fully remote team of builders, driven by curiosity and a passion for solving complex problems with elegant tools. Our products simplify operations, empower smarter decisions, and help businesses connect with customers in meaningful ways.



If you're energized by fast-moving environments, creative challenges, and impactful work--you'll fit right in.

About the Role

As an Implementation Specialist, you'll be the bridge between Sales and Customer Success--ensuring each customer experiences a seamless, high-impact onboarding journey. You'll guide clients through setup, training, and configuration, ensuring they understand the value of our software and feel confident using it. Your goal is simple: set every customer up for success

What You'll Do

Customer Onboarding & Training

Serve as the primary point of contact for new customers, delivering a warm and professional onboarding experience. Create and execute tailored onboarding plans that align with customer goals. Conduct engaging one-on-one and group training sessions to teach product functionality and best practices. Assist customers with configuration and customization to meet their unique business needs.

Support & Troubleshooting

Provide responsive support and guidance during onboarding. Troubleshoot technical or process issues, escalating to internal teams when necessary.

Documentation & Process Improvement

Develop and maintain onboarding guides, help articles, and training resources. Ensure all documentation stays current with product enhancements. Collect feedback and share insights with product and success teams to continually improve the customer experience.

Customer Engagement & Growth

Monitor onboarding progress and ensure customers are realizing value quickly. Identify opportunities for account expansion or additional service adoption

What We're Looking For

Excellent communication and interpersonal skills--able to explain technical concepts clearly. Strong problem-solving skills with a proactive, customer-first mindset. Experience with CRM systems and onboarding tools. Highly organized with the ability to manage 45-50 concurrent accounts. Passion for helping customers succeed in a fast-paced SaaS environment.

Qualifications

Bachelor's degree or equivalent work experience Prior experience in customer onboarding, implementation, or customer success (SaaS experience preferred) Authorized to work in the U.S.

Benefits

Medical, Dental, Vision, and ancillary benefits 401(k) Company Match Flexible Time Off Home Office Benefit Paid Parental Leave Virtual Events Company Laptop and More!

Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities.