Job Description

Description

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The Ice Park Administrator supports the daily operations of the Holland Ice Park during the winter skating season with a strong focus on communication, group sales, event coordination, and guest experience. This position works closely with the Recreation Managers to ensure a smooth, well-organized, and welcoming environment for all visitors. Responsibilities include assisting with administrative tasks, coordinating group reservations, supporting on-site staff, and helping maintain an efficient front-line operation.



Schedule: Approx. 20 hrs a week, 8 - 10 Evening/Weekend Hours

Examples of Duties

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Assist with the daily operations of the Holland Ice Park. Coordinate group sales and reservations, including schools, rentals, birthday groups, private events, and community partners Serve as the primary point of communication for Ice Park inquiries by phone, email, and in person. Support event coordination and logistics, including set up, communication with partners, and scheduling details. Help supervise and support Ice Park staff, providing direction and assisting with workflow. Assist in the management front line functions as needed including admissions, skate rentals, and guest services. Assist in maintaining a clean, organized, and safe facility for all guests and staff. Assist with communication materials such as program updates, signage, announcements, and scheduling details. Enforce facility rules and maintain a positive, helpful presence in the plaza and rink area. Assist the team with administrative tasks such as reports, schedules, and documentation. Other duties as assigned.

Typical Qualifications

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Must be at least 18 years of age. Strong communication skills in person, on the phone, and through email. Ability to learn operational systems including reservation platforms, scheduling tools, and Ice Park procedures. Ability to lift and carry approximately 50 pounds. Strong interpersonal skills with the ability to create positive public interactions and calmly resolve customer service issues. CPR and First Aid training preferred.

This position is not eligible for benefits.