Job Description

Customer Service & Sales:

Greeting customers:

Providing a warm and welcoming greeting to all customers.

Taking orders:

Accurately understanding customer preferences and translating them into orders.

Scooping ice cream:

Preparing ice cream in cones, cups, or sundaes.

Answering questions:

Providing information about flavors, ingredients, and special offers.

Upselling:

Suggesting additional toppings or menu items.

Providing excellent customer service:

Going above and beyond to ensure customer satisfaction.

Operational & Inventory:

Operating the cash register:

Accurately handling cash transactions and making change.

Maintaining cleanliness:

Keeping the work area and customer seating area tidy and sanitary.

Restocking supplies:

Ensuring an adequate supply of ice cream, cones, cups, toppings, etc.

Following safety and food handling regulations:

Adhering to all health and safety guidelines.

Assisting with opening/closing procedures:

May be responsible for tasks like preparing the shop for business or closing up for the night


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