Job Description

Position:

ICBS Crisis Supervisor (Full-Time - 3 Openings)

Division:

Integrated Community-Based Services (ICBS)

Location:

Park Forest, Illinois (Remote with Occasional On-Site Meetings)

Reports To:

Program Administrator

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SUMMARY

The

ICBS Crisis Supervisor

provides leadership and oversight for the Integrated Community-Based Services (ICBS) program, ensuring high-quality crisis response and clinical coordination. This role supervises a team of crisis staff, oversees after-hours and weekend operations, and ensures compliance with all agency, funder, and accreditation standards.


The position operates primarily

remote

, with the expectation of attending

occasional in-person meetings, orientation, and team events

at the Park Forest office. Evening and/or weekend availability is required, as this role provides leadership and direct response support to crisis situations as needed.

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ESSENTIAL DUTIES AND RESPONSIBILITIES

Clinical Supervision & Program Oversight

Provide ongoing supervision, coaching, and performance evaluations for ICBS staff. Conduct session observations and file reviews to ensure quality and compliance. Facilitate team meetings to promote collaboration, problem-solving, and program excellence. Oversee onboarding, training, and professional development for new and existing team members. Monitor productivity and service outcomes, providing targeted support when needed. Ensure

trauma-informed care principles

are integrated into all aspects of service delivery. Maintain a working knowledge of the

DSM-5

to assist staff with diagnostic and clinical assessments.

Crisis Response Coordination

Respond to CARES calls and coordinate follow-up services when necessary. Provide real-time support and direction to on-call crisis workers. Ensure timely documentation and updates in

Authority

and related systems. Approve shelter placements, coordinate transportation, and manage crisis communications. Communicate with hospitals, DCFS, and law enforcement during crisis interventions. Create and manage the

on-call schedule

to maintain 24/7 service coverage. Track and submit

CRS data

and after-hours reports for compliance and program evaluation.

Compliance & Reporting

Prepare and submit all required program, monthly, and quality assurance reports. Maintain complete and accurate client files and documentation per agency and funder standards. Participate in audits and ensure ongoing program compliance.
###

QUALIFICATIONS

Education & Experience

Bachelor's degree (BA/BS/BSW) required; Master's degree (MA/MS/MSW) preferred. Minimum of two years' experience in program supervision, crisis intervention, or youth/family services.

Skills & Abilities

Strong leadership, organizational, and communication skills. Ability to manage and guide teams during high-pressure or crisis situations. Proficiency in documentation, performance monitoring, and virtual team management. Familiarity with

trauma-informed

and

strengths-based

approaches.

Other Requirements

Must be available for

evening and/or weekend hours

. Must reside within commuting distance of

Park Forest, IL

for required in-person meetings. Valid Illinois driver's license and automobile insurance required. Must carry an agency-issued cell phone during scheduled hours.
###

WORK SCHEDULE

Full-Time (3 Openings):

40 hours per week -- includes

evening and/or weekend

coverage. Primarily remote, with

occasional on-site meetings or team events

in Park Forest.
###

COMPENSATION & BENEFITS

Salary Range:

$65,000 - $75,000 (based on experience)

Monthly Cell Phone Stipend:

$50/month

Comprehensive Benefits Package Includes:

+ Health, Dental, and Vision Insurance
+ Disability & Life Insurance
+ Paid Vacation, Sick Days, and Holidays
+ Retirement Plan
+ Employee Assistance Program (EAP)
+ Employee Discounts on services such as cell phones, restaurants, and more



Evenings and Weekends