Job Description

Hajoca Corporationis one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.



Haines, Jones & Cadbury (HJC), a division of Hajoca, is a national construction material supplier. HJC specializes in providing comprehensive construction material packages to major retail chains from coast-to-coast for new construction and remodel projects.



HJC is looking for a HVAC Sales & Service Representative at their Bentonville, AR office.



An HVAC Sales & Service Representative interacts with our customers via telephone or face to face in an HJC LLC location or at the customer's location. They provide the customer service required to generate and close sales, to meet or exceed the established sales and gross profit goals, and to increase profit sharing. They work safely, effectively, and accurately in accordance with Company policy and procedure.

About the Role:

You will:

Meet or exceed the sales targets established by your manager. Use advanced HVAC technical knowledge to investigate, analyze, and diagnose field technical issues and work with HVAC manufacturers to resolve all technical issues both over the phone and onsite. This would include providing the documentation required by the HVAC manufacturers to diagnose warranty related claims Work with Management to establish revenue and margin targets. Accurately process Sales Orders and Bids generated through telephone and in person sales transactions. Find innovative ways to grow sales with existing customers and become their trusted advisor. Generate sales leads that develop into new customers. Identify opportunities for value-added services and articulate our solutions. Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction. Support Sales activities and all business activities as part of our HJC LLC team. Support sales efforts through technical training, coaching, evaluation, inventory recommendations and product support. Communicate to the Manager and Credit Manager any changes in a customer's business that might cause a credit risk. Safeguard and maintain all Company assets - business planning and strategy, customer information and confidential manufacture information. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

3+ years' technical experience in HVAC systems. Knowledge of products sold in the Profit Center preferred

Our ideal candidate will also:

Use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data. Outstanding customer service, telephone/verbal communication, and generous listening skills. Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell. Build influential relationships and trust with customers and vendors through open and interactive communication. Able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and close the sale. Able to build positive working relationships and inspire teamwork with co-workers. Able to learn and operate the computer related systems used to process orders. Able to learn to operate warehouse material-handling equipment. Read, write, speak, and understand English. Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:



Full-time benefits (for team members working 30 or more hours per week):



Medical, dental, vision, and prescription coverage Accident and Hospital Indemnity coverage Life insurance and Long Term Disability Pre-tax accounts for healthcare and dependent care Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law) Paid pregnancy and parental leave Paid day of community service

Full-time and part-time benefits:

401(k) Retirement cash account with company contributions Targeted training programs focused on your personal and professional growth Company wellness program Employee discounts College tuition benefits Please note that benefit offerings may differ for teammates employed through an intern program.

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.



Background Screening Statement

We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.