Job Description

Overview

Who We Are:
The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of 5 divisions under the Department of Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont.
ESD Leadership recognizes that the division\'s biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce.
This position is located in the [insert] district office which is known for [insert ex: teamwork, strong community partnerships, office comradery].
The Role:
The Human Services Case Aide\'s (HSCA) primary role is to provide quality customer services to clients both in-person and over the phone and support the administrative functions of the office. ESD is looking for someone to join the [insert] team who:

• demonstrate empathy, concern, and respects for all customers
• thrives in a busy work environment
• .has experience working with individuals who may be distraught and emotional
• enjoys working on a team and supporting a team of individuals who are determining benefit eligibility and providing case management services
• is open to learning new technology

The HSCA position is an entry level position that provides individuals with experience and opportunity to grow and later pursue other positions within the division if interested.
What we offer:

• Flexible work schedules
• 12 paid holidays, plus sick and vacation time
• Excellent, health, dental, and vision insurance for employees and their families
• Retirement plans, including a pension
• Parental leave for all new parents, including adoptions
• Working with a staff who is dedicated to supporting children and families, including your own.

Who May Apply

This position, Human Services Case Aide II (Job Requisition #46682), is open to all State employees and external applicants.
If you would like more information about this position, please contact .
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Class Definition

Paraprofessional work in the Agency of Human Services involving the provision of assistance to higher level workers in case management and in the eligibility determination process. Duties include assisting individuals and families with the application process, providing case management assistance to consumers, and providing clerical support. Work is performed under the supervision of an administrative superior. All employees of the Agency of Human Services perform their respective functions adhering to four key practices: customer service, holistic service, strengths-based relationships and results orientation.

Environmental Factors

Duties are performed primarily in a standard office setting, but with the need for occasional travel for which private means of transportation must be available. Incumbents will be confronted with a variety of need and care situations at which strong emotions and opinions may be present. The nature of work may require performance outside of normal office hours.

Minimum Qualifications

Associate\'s degree or higher OR two years or more of full-time college coursework.

OR

One year of full-time college coursework AND one (1) year or more of experience providing direct client services.

OR

Two (2) years or more of experience providing direct client services.

Total Compensation

As a State employee you are offered a great career opportunity, but it\'s more than a paycheck. The State\'s total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium
• Dental Plan at no cost for employees and their families
• Flexible Spending healthcare and childcare reimbursement accounts
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
• Low cost group life insurance
• Tuition Reimbursement
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State\'s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

State of Vermont