Job Description

Human Resources Representative

Department: HR

Status: Full-time

Pay:

$

52,000 - $55,000

Who We Are

At Sertoma Star Services, we're on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs.

Sertoma Star Services' roots trace back to the merger of two dynamic social services organizations, New Star and Sertoma Centre combining over 125 years of expertise in providing cutting-edge, person-first services. Our united commitment is straightforward: to transform lives through delivering comprehensive services, choices, and opportunities to those we support in an environment that promotes self-advocacy and personal success.

By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.

Your Role

The Human Resources Representative supports the employee lifecycle from onboarding through separation by managing key areas such as onboarding, performance review processes, documentation, maintaining personnel records, and facilitating HR processes. This role provides administrative and operational support to the HR Manager and serves as a point of contact for staff regarding general HR-related inquiries.

Responsibilities

Coordinate onboarding activities in partnership with recruiter and hiring managers, ensuring all pre-employment requirements are met (e.g., physicals, background checks, etc).

Facilitate new hire and intern onboarding, including orientation sessions covering company policies, benefits, and expectations. Ensure timely entry of all new hires into the HRIS and maintain accurate onboarding documentation for both employees and temporary staff.

Process employee status changes (hires, terminations, transfers, etc.), and generate related communications and documentation, as needed.

Ensure accurate and secure maintenance of employee files, including digital and physical records.

Maintain and audit I-9 forms, ensuring compliance with federal and state regulations.

Monitor, track, and upload documentation for employee licensure, certifications, driver's licenses, auto insurance coverage, and other compliance credentials to ensure regulatory and organizational compliance.

Coordinate the performance review process by tracking due dates, sending reminders and follow-up emails to managers to ensure timely submission for employee increases, and maintaining completed evaluations in the HRIS system.

Provide support to managers and employees on the performance review process as needed.

Coordinate annual and periodic background checks, including IDPH/DHS and CANTS compliance, as well as drug testing, ensuring all processes meet regulatory requirements.

Manage DOT file requirements and compliance with Pace, including physicals, re-certifications, Drug and Alcohol testing, and documentation audits.

Support audits by providing necessary documentation and reports.

Respond to verification of employment requests, PSLF forms, and other employment verifications.

Attend and complete all required agency trainings within designated timeframes.

Ensure compliance with all applicable agency, state, and federal regulations and policies.

Provide administrative support to the HR Manager on day-to-day functions and special projects.

Qualifications

Bachelor's degree in Human Resources, Business Administration, or related field preferred.

2-4 years of experience in an HR role, preferably with a generalist scope.

Knowledge of HR practices, employment laws, and compliance requirements.

Proficiency in HRIS systems and Microsoft Office Suite.

Excellent communication, organizational, and time-management skills.

Strong attention to detail and ability to manage multiple priorities.

Problem-solving mindset with the ability to address employee concerns effectively.

Commitment to maintaining confidentiality and ethical standards.

Benefits

Generous paid time off 13 Paid holidays Medical/Dental/Vision Insurance Plans Employer Paid Insurance: Basic Life/AD&D and Long-Term Disability Employee Assistance Program 403(b) with company match Tuition assistance Eligibility for Public Service Loan Forgiveness Ongoing training and development opportunities

Health, Safety, and Culture

Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity, we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open-door, team-building concept supports both agency goals and employee success.