Job Description

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

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Pay: Based on experience

Education level: Bachelor's degree (or higher) from a four-year college or three to five years related experience

SUMMARY:

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The Manager of HR, Credentialing, and Marketing oversees all human resources functions, organizational credentialing, and coordination of internal and external marketing activities. This role combines leadership responsibilities from the HR department with strategic oversight of staff credentialing and serves as the point of contact for all marketing initiatives. The Manager ensures compliance with employment laws and regulatory requirements while cultivating a positive organizational image.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Human Resources Management

Oversee the daily operations of the Human Resources department. Lead recruitment, interviewing, onboarding, and offboarding processes. Support departmental managers in performance evaluations and disciplinary actions. Ensure compliance with all federal, state, and local employment laws. Develop and recommend company policies in line with best practices and legal standards. Analyze trends in compensation and benefits and recommend competitive adjustments. Manage sensitive personnel matters, including investigations and accommodations. Maintain confidentiality in alignment with HIPAA and internal policies. Prepare for external audits and licensing reviews involving personnel files.

Credentialing Oversight

Ensure all staff credentials, certifications, and licenses are up to date and meet regulatory requirements. Manage systems for credential tracking, renewal alerts, and compliance documentation. Coordinate with program directors and compliance teams to verify qualifications of new hires. Prepare for external audits and licensing reviews involving staff credentials.

Marketing Coordination

Serve as the primary point of contact for internal and external marketing requests. Collaborate with executive leadership and programs to promote FCC's services and community presence. Support coordination of social media, digital communications, printed materials, and branding. Ensure consistency of messaging and visual identity across all platforms and events.

Leadership and Strategic Planning

Partner with the CEO and leadership team on HR and organizational development strategy. Develop and manage HR-related budgets and contribute to broader organizational planning. Establish departmental goals, performance metrics, and reports for executive review.

Employee Development and Engagement

Develop and implement retention strategies and team member development plans. Identify and cultivate mentor relationships across departments. Promote a positive, inclusive, and team-oriented culture across all FCC locations. Participate in committees, staff engagement efforts, and diversity and inclusion programs.



Maintains confidentiality of all information received regarding Friendship Community Care, Inc., and the clients. Conditions of confidentiality shall be in compliance with Friendship Community Care Non-Disclosure Policy and HIPAA Policies.




This job description is not intended to be all inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.




This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.




This is a safety sensitive position.

EDUCATION and/or EXPERIENCE:

Bachelor's degree (or higher) from a four- year college or three to five years related experience and/or training in a supervisory or leadership capacity; or equivalent combination of education and experience. Specific knowledge of HR management and SHRM Certified.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental relations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of Behavioral Health Directors, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.




While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.




The employee must occasionally lift and/or move up to 25 pounds and occasionally up to 50 lbs. Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and the ability to adjust focus.