Job Description

About Oakwood Creative Care

Oakwood Creative Care (OCC) is a nonprofit organization dedicated to supporting older adults with cognitive and physical challenges and the people who care for them. Through education, care navigation, and joyful community engagement, OCC helps families navigate aging with dignity and connection. OCC specializes in dementia care while serving a broader aging population.

Position Summary

The Hub Specialist is a key operational and guest-facing role that supports the daily functioning of The Hub- OCC's welcoming, community-centered space. This position ensures smooth operations, exceptional hospitality, and well-coordinated programs and events. The Hub Specialist provides concierge-level guest services, administrative and scheduling support, event logistics, volunteer coordination, and inventory management, while also serving as a consistent, supportive presence for families accessing the Hub.

Key Responsibilities

Guest Experience & Family Support

Provide a warm, welcoming experience for all guests, families, partners, and community members. Answer phones and respond to general inquiries, routing families to appropriate resources or staff as needed. Offer tours and share information about Hub programs, services, and events. Provide front-line support to families, offering reassurance, basic information, and connection to the Hub Manager for care navigation needs. Ensure the Hub environment consistently reflects OCC's energy, creativity, and joy.

Scheduling & Administrative Support

Manage calendars and schedules for Hub events, programs, and appointments. Schedule care navigation and clinic appointments Support documentation, appointment reminders, check-in processes, and communication workflows. Assist with outcomes tracking, data entry, and reporting support.

Program & Event Support

Set up, support, and clean up Hub programs, Memory Cafes, social gatherings, and educational events. Organize and facilitate Mix & Mingle events to foster connection and community. Support dementia-inclusive events such as Happy Hours, Music & Memories, family nights, paint parties, and ice cream socials. Assist with logistics for community education events and community memory screens.

GUIDE & Care Navigation Support

Support GUIDE and care navigation services through scheduling, preparation of materials, and follow-up coordination. Track physician orders, referrals, and delivery of education materials as directed.

Library, Supplies & Inventory Management

Maintain the Care Partner Library, ensuring materials are organized, stocked, and accessible. Order supplies and maintain inventory for programs, Memory Cafes, office needs, and events.

Volunteer Coordination

Coordinate, onboard, train, schedule, and supervise volunteers supporting Hub operations and events. Serve as a point of contact for volunteers and ensure a positive, organized experience.

Marketing & Team Collaboration

Support marketing efforts by assisting with flyers, social posts, and outreach logistics. Participate actively in team meetings and collaborate across departments to support Hub goals.

Qualifications

High school diploma or equivalent required; associate or bachelor's degree preferred. Experience in customer service, program support, administration, events, or community-based settings. Strong interpersonal, organizational, and communication skills. Ability to interact compassionately with families experiencing stress or uncertainty. Comfort working with older adults with cognitive and physical challenges. Proficiency with basic office technology (email, calendars, databases).

Preferred Experience

Experience in nonprofit, healthcare, aging services, or community engagement roles. Volunteer coordination experience. Familiarity with dementia-inclusive or caregiver-focused environments.

Why Join Oakwood Creative Care?

Be part of an innovative organization redefining aging and dementia care. Play a meaningful role in supporting families and caregivers. Work in a collaborative, mission-driven environment. * Help create joyful, welcoming experiences for older adults and their care partners.