Job Description

Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions.

HR Associate for Customer Service, Human Resources (3194)

Pocatello - Main

Institution Information

Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!

To perform specialized human resource and administrative support tasks to maintain professional human resource functions; perform related work.

The HR Associate for Customer Service provides general customer service response on behalf of the Human Resources department related to payroll and time entry, new hire paperwork, benefits, general EPAF guidance, and make referrals to other HR team members as appropriate such as but not limited to Employee Relations, Compensation, HR Data, FMLA, Recruitment, and HR policy/procedure. Additionally, this role serves as the primary contact for customer service to the HR Office, oversees the intake of new hire paperwork, and provides administrative support for the HR team.


This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.

Key Responsibilities

Provide general customer service response on behalf of the HR department related to payroll and time entry, new hire paperwork, benefits, general EPAF guidance, and make referrals to other HR team members as appropriate such as but not limited to Employee Relations, Compensation, HR Data, FMLA, Recruitment, and HR policy/procedure.*
Serve as the primary contact for customer service to the HR Office; answering phones, serving customers in person, and assisting with coordination and sending HR-related communications/correspondence.*
Provide customer service, guidance, and training to onboarding and new hire paperwork; monitor and respond to HR email inbox and provide front line support on specific onboarding and new hire paperwork questions.*
Provide administrative support for HR team members as needed (meeting scheduling, correspondence, travel, EPAF, etc).*
Responsible for oversight and management of the HR website and updates, and assisting HR team with website improvements.*
Maintaining HR technology inventory related to hardware and software, and related replacement schedule, license and membership renewals.*
Manage the intake of new hire paperwork, update satellite campuses on and keep up to date with any changes to policy or procedures that impact the I-9.*
Complete all verifications of employment and related requests and tracking.*
E-Verify all new hires; Initiate background checks on non-benefited employees.*
Train and help supervise CPIs or other student employees; serve as point of contact for student employees regarding schedules and project assignments.*
Serve as the office ReqMaster, Travel Delegate, and PCard Holder; maintain office supplies and office organization.*
Assist with onboarding and offboarding HR team members; HR team resource for IT, NetCom, & other related office management.*
Create, coordinate, and maintain electronic personnel files.*

Minimum Qualifications

Some knowledge of:

Human resource management concepts.

Good knowledge of:

Administrative support functions including organization skills, composing business documents, compiling and summarizing data, and customer service.

Experience:

Interpreting and applying employment laws, rules, regulations and policies.

Specialty Items

-

Some positions at ISU may require one or more of the following.


Experience:


Preparing written correspondence and reports. Using Microsoft Excel for complex data analysis.

Some knowledge of:


Interviewing methods. Computerized record systems.

Additional Information

The anticipated compensation rate for this role is $19.01 per hour, commensurate with education and experience. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual.

To be considered for this opportunity, apply on or before December 14, 2025.

All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.

Note: Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions.



Posting Number: req2651

Type: Working 12 months per year

Position: Classified Staff

Division: OPERATIONS


Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities.



The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.



Preference may be given to veterans who qualify under state and federal laws and regulations.


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