Job Description

QUALIFICATIONS

Required

:


One year of Human Resources, customer service, or administrative experience (or equivalent education). Strong customer service and communication skills (oral and written). Experience with recordkeeping, data entry, and Microsoft Office Suite. Ability to organize and prioritize work in a fast-paced environment with frequent interruptions.

Preferred

:


Associate's degree in HR, Business, or related field. Experience with HRIS systems (UKG preferred). HR certification (PHR, SHRM-CP) a plus.

TYPICAL PHYSICAL/MENTAL DEMANDS

Sedentary to medium physical demands. Excellent organizational skills. High stress, many interruptions; ability to communicate with all types of personalities. Ability to work independently as well as with others. Must maintain strict confidentiality.

ESSENTIAL JOB FUNCTIONS

Help Desk / Employee Support

Serve as the first point of contact for employees via HR Help Desk tickets, phone, email, and walk-ins. Monitor and triage incoming HR service tickets, resolving routine inquiries and routing complex requests to appropriate HR team members. Provide basic support on employee self-service, HRIS navigation, benefits, leave, and policy information.

Front Desk / Clerical Support

Greet employees and visitors to the HR department, ensuring a welcoming environment. Answer and route incoming phone calls. Open and distribute mail. Maintain office supplies and request repairs to office equipment as needed.

Records Management & Compliance

Maintain electronic personnel files through UKG Employee File Management (scanning, indexing, purging). Ensure I-9s, background checks, and drug screen results are properly filed and tracked. Process verifications of employment. Support HR audits and compliance reporting.

Onboarding & Employee Lifecycle Support

Prepare new hire packets, orientation materials, and ID badges. Draft and send standard letters such as FMLA/leave notifications as directed.

Other HR Administrative Support

Generate HR reports as assigned. Assist with unemployment claims and routine benefits paperwork. Support HR projects, meetings, and initiatives (e.g., preparing meeting minutes). Maintain strict confidentiality in handling sensitive employee information.

MARGINAL JOB FUNCTIONS

Performs other duties as assigned.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.