Job Description

General Purpose

The Housing FSS Specialist plans, coordinates, and delivers supportive services under the Family Self-Sufficiency (FSS) and Housing Choice Voucher (HCV) programs. This position supports participants in achieving self-sufficiency through comprehensive case management, eligibility oversight, and collaboration with community agencies. The Specialist ensures regulatory compliance, accurate data reporting, and strong community engagement.

Essential Duties and Responsibilities

Develop and implement strategies that support participant self-sufficiency goals. Manage a caseload of participants enrolled in the FSS and HCV programs. Conduct eligibility reviews, income calculations, annual and interim re-certifications. Accurately calculate rent and issue vouchers with minimal errors. Maintain participant files and computer data systems in audit-ready condition. Refer participants to services such as education, childcare, job training, counseling, and substance abuse treatment. Provide individual and group counseling to help overcome barriers to employment and independence. Facilitate community partnerships, support access to welfare, education, and housing-related resources. Conduct participant briefings and community outreach presentations. Monitor program goals, complete monthly reports, and track escrow accounts. Ensure accurate and timely correspondence with clients, landlords, and third parties. Monitor voucher utilization, rent reasonableness assessments, portability, and overpayment cases. Respond to and resolve participant and landlord complaints within 24 hours. Represent HASB professionally in community settings. Support participant graduation from the FSS program in alignment with Annual Plan targets.

Level of Contacts

Daily contact with participants, landlords, community agencies, and internal staff by phone, in person, and email. Occasional interactions with public officials, media, and oversight bodies.

Regulations, Policies, and Procedures

HUD Rules and Regulations Section 8 Administrative Plan Family Self-Sufficiency Action Plan HASB Policies and Procedures Local and state housing regulations

Supervisory Responsibilities

None

Decisions Made Independently

Resolution of participant or landlord complaints Referrals to supportive service providers

Decisions Referred to Supervisor

Escalated complaints Inquiries from media, government, or HUD Any decision setting agency precedent

Qualifications

Education and Experience

Bachelor's degree in social work, Human Services, or related field preferred Minimum of two years' experience in direct service to low-income or public housing populations FSS certification required within 90 days of hire Master's degree in social work preferred

Language Skills

Ability to read, write, and interpret policies and reports Strong communication and presentation skills for small groups and community stakeholders

Mathematical and Reasoning Ability

Proficiency in basic math, financial computations, and statistical interpretation Ability to analyze problems, collect data, and develop action plans

Certificates and Licenses

Certified Public Housing Manager or ability to obtain within one year Valid driver's license and insurability under SBHA's insurance

Other Skills and Qualifications

Proficiency in Microsoft Word, Excel, Access, and housing software High level of professionalism, discretion, and cultural competency Ability to work independently with limited supervision and flexible hours Must maintain a working telephone

Machines and Tools Used

Computer systems Calculator Fax and photocopy machines Automobile

Physical Demands

Frequently sitting, talking, and hearing Occasionally lifting to 25 lbs., walking, standing, kneeling Requires close and color vision, depth perception, and focus adjustment

Work Environment

Typical office setting with occasional outdoor conditions Exposure to moderate noise, extreme heat/cold, or humid environments
Job Type: Full-time

Pay: $18.23 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Language:

Bilingual (Preferred)
Ability to Commute:

South Bend, IN 46601 (Preferred)
Ability to Relocate:

South Bend, IN 46601: Relocate before starting work (Preferred)
Willingness to travel:

25% (Preferred)
Work Location: In person