Job Description

GENERAL PURPOSE

To ensure staff of housekeeping department cleans and maintains guest rooms and public space in accordance with client/guest expectations and Hilton Hotels Curio collection standards of product and service. This position requires the ability to work a flexible schedule, to include weekends and holidays. Creates 100% guest satisfaction by providing the Hilton Hotels experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times

ESSENTIAL DUTIES and RESPONSIBILITIES

Assist with the development and training of housekeeping staff on all aspects of the operation including guest service and maintaining service standards. Communicate with the Housekeeping Manager on all guest and employee concerns & challenges. Assist team with training, supplies and support to consistently provide quality guest rooms and public areas Performs all shift checklist responsibilities & reporting requirements Properly maintains hotel keys and electronic cards (key control) Completes maintenance work orders and will follow up accordingly Inspects guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklists Maintains status reports for guest rooms and communicates effectively Follows all guest room procedures including protocols with 'do not disturb' rooms Actively participates in housekeeping's 'deep clean' or 'preventive maintenance Participates in all departmental and hotel meetings Participates in required training programs and supervises all housekeeping and laundry employees ensuring department completion Runs all Housekeeping Reports Reports any damage or hazards in the hotel Reports suspicious activity in hallways or in the hotel Answers the housekeeping phone and handles or supervises guest requests Consistently walks the hotel for inspection purposes and reports accordingly Supervises the operation (and/or outsourced relationship) with the laundry Monitors assigned departments with compliance to safety standards Coordinates room availability with the Front Office Develops and implements strategies and practices which support employee engagement Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts. Ensures that the rooms and public space areas are spotless and continually restocked and straightened Performs other duties as assigned, requested or deemed necessary by management.

OTHER DUTIES/RESPONSIBILITIES

Is well groomed and in professional business attire or uniform with name tag at all times. Has a friendly and personable attitude with each encounter. Contributes and maintains established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.

JOB QUALIFICATIONS

One year in a supervisory or management housekeeping position required High school diploma or GED required Able to collaborate effectively with other hotel employees and managers to ensure teamwork Ability to communicate effectively Strong organizational skills, critical thinking skills, problem solver Able to work a variable schedule This position requires the ability to work a flexible schedule, to include weekends and holidays. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills Must be fluent in oral and written English.

PHYSICAL DEMANDS

The duties of this position are typically performed in an office environment with low to moderate noise and lighting. Prolonged standing at indoor, thermostatically climate-controlled work station.

May need to sit or stand for long periods of time Proper lifting techniques required Exertion up to 75 pounds of force occasionally and/or 50 pounds of forces frequently Ability to lift, carry, push, pull or otherwise move objects Ability to use various equipment such as vacuum cleaners and buffers Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear.


Maverick Hotels and Restaurants; United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.


Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.