Job Description

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.'s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night's sleep.



Responsible for managing, directing, and coordinating all functions of Housekeeping and Laundry. To maintain impeccable levels of cleanliness and upkeep in all areas of the hotel. To ensure cost controls are in place. Make certain the required LHW Brand Standards and Forbes Standards are achieved. To provide support to the Director of Housekeeping in all areas of Housekeeping operation, such as staff training, coaching and counseling and consistently inspects and enforces adherence to the Hay Adams Standards of Excellence.

Essential Duties & Responsibilities

1. The Hay Adams Handbook, the Departmental Operating Manual and our policies and procedures are part of this .
2. Conduct pre-shift brief meeting at 8am and 5:30pm daily.
3. Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
4. To attract, motivate and retain staff. Provide leadership support and is readily accessible to staff.
5. Assist in interviewing, scheduling, training, development, empowerment, coaching and counseling of staff.
6. Conduct performance, salary reviews and progressive discipline. Recommends termination of staff when necessary.
7. Train staff by following OSHA and hotel guideline for the safe handling of all housekeeping chemicals and equipment.
8. Train and follow the practice of all fire safety standards and procedures for the Hotel and the housekeeping department.
9. Review and monitor daily schedule to ensure enough coverage for that day
10. Refers and follows up on maintenance/equipment issues with Engineering. Work closely with the house call engineer for simple and quick repairs.
11. Responds to and follows through on guest requests, concerns and problems to the guest's satisfaction.
12. Delegate assignments and supervise all staff; House Attendants, Room Attendants, Lobby Attendants, Turndown Attendants, Linen Room Attendants and Office Coordinators.
13. Oversees work of contracted labor (for example night cleaners) and make consultation regarding general maintenance of public areas and Back of the House.
14. Monitors and performs inventories weekly/monthly. Ensure enough guest supply, linen supply and uniform.
15. Coordinates with the outside laundry to ensure that Room Linen/terry, guest clothing and staff uniforms are correctly processed and returned in a timely manner.
16. Manages operating expenses to minimize costs while still maintaining excellent guest services.
17. Assists with budgeting, forecasting and financial planning of the department.
18. Prepare staff work schedules bases on present and anticipated occupancy levels and union guidelines. Consistently monitor and control all labor cost, achieving targeted payroll and productivity.
19. Manages scheduling and payroll cost controls, such as edit daily employee time card, time card approvals and ensures employee schedules are entered in Kronos weekly.
20. Recommend to the Director of Housekeeping special activities, promotions or procedures to meet competition, increase business or improve services.
21. Recommend to the Director of Housekeeping changes in innovations to practice, procedure and operation with potential favorable effect on service and quality assurance.
22. Supervises and conducts daily detailed inspection of guest rooms, public areas, Back of the House and outside of the hotel. Ensures compliance with the hotel's Standards of Excellence, health/sanitation standards and regulations.
23. Reviews current standards and industry wide practices to make recommendations for review or change.
24. Reports all suspicious people, activities or hazardous conditions, etc. to the Security Department.
25. Participate in environmental friendly projects and energy conservation efforts.
26. Monitor and inspect uniform control and issuance.
27. Performs other functions as required and directed.

Qualifications:

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

A high school diploma is required and a B.A degree preferred.

License/Certification:

N/A

Experience:

Minimum 3 years of management experience with at least 2 years in Housekeeping management. Have working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, OSHA, wage and hour issues, and labor relations e.g. equal pay Act. Must be able to analyze relevant data.

Basic Expectations:

Is keen, honest and calm with a clear-head. Business savvy, has ability to hold people accountable, analytical, incisive decision maker, goal-oriented. Big picture perspective.

Supervisory Responsibilities:

Manages Office Coordinators, Room Attendants, House Attendants, Laundry Room Attendants, Lobby Attendants and Turndown Attendants. Must be able to communicate instructions effectively with staff members and create a fun and comfortable environment. Must balance constructive criticism with positive feedback.

Language Skills:

Must be able to understand, speak, read and write English. Must be able to read and comprehend simple instructions. Be able to effectively present information to customers, clients and other employees within the organization

Mathematical Skills:

Must be able to add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals.

Reasoning Ability:

Must be able to apply common sense to carry out simple written or verbal instructions. Must be able to work with minimum supervision.

Physical Ability:

To complete the duties of the job, the employee will be required to reach with hands and arms and often stop, kneel, crouch or crawl. There will be frequent walking and standing involved. The person will be required to lift or move weights ranging from 10-25 pounds.

Standards of Conduct:

The high ethical standards of The Hay-Adams must be upheld by all members of the company. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, etc., stated in the employee handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for clients and all fellow employees and will achieve this goal through responsible actions.
The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled