Job Description

Floor Supervisor

SUMMARY:

Responsible for inspecting all checkout rooms as priority to ensure cleanliness and a maintenance free environment for incoming guest.

PRIMARY RESPONSIBILITIES

Inspect guest rooms continuously throughout the day

Always conduct yourself in a manner that reflects a positive and professional image. Make eye contact, smile and greet guest when seen

Have knowledge and communicate to staff where SDS booklet is in the area

Respond to calls for damage, repair or replacement of equipment necessary for GRA's to do job

Report all guest room discrepancies to the Housekeeping office

Complete daily room inspection form

Report all hallway discrepancies to the Housekeeping office

Approve check-out room ready is for guest occupancy

Recheck guest rooms as needed

Assist with end of shift station and master key control

Answer office phones when assigned

Train new hire employees

Other duties as assigned

ADDITIONAL RESPONSIBILITIES

Performs other duties as directed by management.

KNOWLEDGE AND SKILL REQUIREMENTS

Ability to communicate effectively with guests, team members and management in English in both written and verbal form.

Ability to stand, walk, bend and kneel for extended periods

Ability to occasionally reach above head in performance of duties

Must have knowledge of correct use of cleaning chemicals for designated surfaces and instruct GRA's on the use of such chemicals and personal protective equipment in accordance with OSHA hazard communication standards

Maintain complete knowledge of and comply with, all departmental policies/service procedures/standards

Must be able to present a well groomed appearance

WORKING CONDITIONS

Must be able to tolerate cleaning chemicals and work in areas containing second hand smoke and a noisy environment.
Work may require evening, early morning, holiday and weekend schedules. May require the ability to stand and walk for long periods of time.
Requires regular and predictable attendance
Ability to bend, reach, and squat

QUALIFICATION STANDARDS

:

EDUCATION

: High school diploma or GED (general education diploma)
1 Year experience in housekeeping department within hospitality industry preferred