Job Description

Job Overview: The Guest Services team member provides the initial introduction to our facility. Ideal candidate will possess exceptional customer service skills, pleasant telephone voice, great people skills, and the ability to multi-task while maintaining a calm, focused, and patient disposition. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.

ACCOUNTABILITIES

• Cordially and professionally greet and direct residents, visitors, callers, and staff.

• Become acquainted with staff members and their functions in order to properly route calls

• Complete various administrative projects as directed by supervisor.

• Possess appropriate computer skills needed to effectively accomplish required tasks.

• Cooperate with other departments to facilitate communications and notification of immediate needs.

• Ability to follow procedures for medical emergencies and urgent matters.

• Perform all tasks as required including, but not limited to:

• generating and distributing forms

• accurately perform all mail room functions for staff and residents

• attending various meetings and functions as required

• other duties as needed by Admissions and Administrator

QUALIFICATIONS:
Guest Services candidate will have exceptional customer services/sales experience. Minimum requirement of a high school diploma.

• Maintain confidentiality/HIPPA at all times as it relates to resident information and business functions. Practice good judgment at all times.

• Dependable attendance.

• Maintain proper dress code in uniform.

Benefits

We offer medical, dental, vision, 401K, PTO, opportunity for advancement and much more.