Job Description

Discover Your Career at Emory University:
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community. Description:
JOB DESCRIPTION:

• Manages the activities associated with the Schwartz Center for Performing Arts front of house primarily in Emerson Concert Hall, Dance Studio, and Chace Gallery before, during, and after scheduled events.
• Oversees front-of-house personnel who interact with guests - including volunteer ushers, student ushers, security, and concessions (as applicable).
• Attends regular production meetings regarding specific requirements for each event.
• Provides leadership in emergency situations, including fire alarms and evacuations.
• Communicates with back-of-house on performance timelines including starting the performance, ending intermission, etc.
• Problem solves any guest issues that arise and collaborates with box office staff to resolve guest ticketing issues.
• Ensures public areas are clean, stocked, and always inviting for guests; communicates needs with operations assistant as necessary.
• Completes and sends out a House Report at the end of each event.

MINIMUM QUALIFICATIONS:

• A high school diploma or equivalent.
• Three years of experience in a related field.

PREFERRED QUALIFICATIONS:

• Experience managing large gatherings of people.
• Strong communication skills to coordinate with a large team and speak individually with guests.
• Experience working with a diverse range of individuals and groups.
• Trained in First Aid and CPR (Emory will arrange training as needed).
• Able to remain energetic, visible, and active for hours; may include lifting up to 50 lbs.
• Able and willing to work evening and non-traditional hours.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee. Emory Supports a Diverse and Inclusive Culture:
The COVID-19 vaccine or an approved exemption is currently only required for individuals working in a clinical setting. For more information on the University or Hospital policies, including exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran\'s status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran\'s Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.