Job Description

Quality Inn

Located behind Burger King

1410 parkhill parkway

Pell city Al 35125

Job Title: night audit front desk

Job Summary:
We are seeking a customer-oriented Front Desk Agent to join our team. In this role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. The ideal candidate will have a strong background in hospitality, excellent phone etiquette, and a passion for delivering outstanding guest experiences.

Duties:
- Greet and welcome guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Assist guests with inquiries and provide information about hotel services and amenities
- Manage reservations and ensure accurate room assignments
- Process payments and maintain guest accounts
- Address guest complaints and escalate issues as needed
- Collaborate with other hotel staff to ensure guest satisfaction
- Perform night audit duties as required

- Laundry Duites and light cleaning

Qualifications:
- Previous experience in a hotel or resort setting preferred
- Strong customer service skills with a focus on guest relations
- Knowledge of hospitality management principles
- Excellent communication skills and phone etiquette
- Ability to multitask and work effectively in a fast-paced environment
- Familiarity with hotel management software is a plus

Join our team as a Front Desk Agent and be part of a dynamic hospitality environment where your dedication to customer service will shine. Apply now to embark on a rewarding career in the hotel industry.

Overnight position. 11pm- 7am

Job Types: Full-time, Part-time

Pay: $10.50 - $11.00 per hour

Benefits:

Employee discount
Work Location: In person