Job Description

Now Hiring: Front Desk Agent - Night Shift (11 PM - 7 AM)

Location: Best Western Plus Elgin-Chicago | West Dundee, IL

Are you a night owl with a passion for hospitality? The

newly opened Best Western Plus Elgin-Chicago

in

West Dundee, IL

, is seeking a dependable, professional, and guest-focused

Front Desk Agent (Night Shift)

to join our growing team!

This overnight role is perfect for someone who enjoys quiet productivity, values excellent guest service, and takes pride in ensuring a safe, clean, and welcoming hotel environment.

Why You'll Love Working With Us:

Join a

brand-new hotel

and help shape its reputation from the ground up Friendly, team-oriented culture with

opportunities for growth and cross-training

Make an impact during the quietest, but most critical, hours of the guest experience Get the best of both worlds:

independent work

with team support when needed

Shift Details:

Shift:

Night Shift |

11 PM - 7 AM

Availability:

Must be available to work

weekends (Friday-Sunday OR Friday-Saturday) and some holidays

Status:

Full-Time

Valid driver's license required for occasional shuttle driving

Weekend availability required to be considered

Key Responsibilities:

Guest Services & Front Desk Operations

Greet and check-in late arrivals with warmth and professionalism Handle check-outs and guest inquiries accurately and efficiently Provide details about hotel amenities, services, and local area recommendations Respond to guest requests and concerns in a timely, helpful manner Answer phones professionally and handle reservations as needed Maintain confidentiality and follow all hotel policies and procedures

Night Audit & Property Oversight

Complete nightly audit tasks, reconcile front desk transactions, and prepare daily reports Perform routine

property rounds

to monitor for safety, cleanliness, and any maintenance issues Ensure guest areas remain quiet, secure, and undisturbed throughout the night

Cleanliness & Housekeeping Support

Keep the

front desk and lobby area clean, organized, and guest-ready

Provide assistance to the

laundry department during slower hours

Tidy public restrooms, restock amenities, and support light cleaning tasks as needed

Shuttle Driving (As Needed)

Safely operate the hotel shuttle for guest pick-up/drop-off to local destinations Maintain a clean and service-ready vehicle at all times

What We're Looking For:

Strong

customer service and communication skills

Self-motivated and able to work independently with minimal supervision Excellent organizational and multitasking abilities Calm under pressure and confident handling guest concerns Familiarity with hotel software systems (a plus) Prior hospitality or front desk experience preferred, but not required

Clean background check

A valid driver's license with no violations

Ready to Join Our Night Team?

If you're reliable, friendly, and ready to be the welcoming face of our hotel overnight,

we want to meet you!

Join us at the

Best Western Plus Elgin-Chicago

and help make every guest's stay exceptional -- even while the world sleeps.

Apply now

to start your journey with a brand that cares about people, service, and success.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

Paid time off
Education:

High school or equivalent (Required)
Experience:

Customer service: 2 years (Required) Front desk: 2 years (Preferred) Account reconciliation: 2 years (Preferred)
Language:

Spanish (Preferred)
License/Certification:

Driver's License (Preferred)
Shift availability:

Overnight Shift (Required) Night Shift (Required)
Ability to Commute:

Dundee, IL 60118 (Required)
Work Location: In person