Job Description

Job Summary

We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role is essential in creating a welcoming atmosphere for guests at our hotel or resort, and it requires strong communication skills and attention to detail.

Responsibilities

Greet guests upon arrival with a warm and welcoming demeanor. Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded. Handle guest inquiries, requests, and complaints in a professional manner, striving for complete guest satisfaction. Maintain knowledge of hotel services, local attractions, and events to assist guests effectively. Process payments and maintain accurate records of transactions. Conduct night audits as required, ensuring all financial transactions are balanced at the end of each day. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Utilize phone etiquette to answer calls promptly and provide information or direct calls as necessary.

Skills

Previous experience in a hotel or resort setting is preferred. Strong guest relations skills with an emphasis on customer service excellence. Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests. Proficient in front desk operations and familiar with reservation systems. Excellent phone etiquette and communication skills, both verbal and written. Ability to work flexible hours, AM, PM and some Overnight shifts. Weekdays, Weekends and Holidays. Ability to work independently with minimal supervision Strong organizational skills with attention to detail in managing guest information and requests.
Only candidates with outgoing personalities and excellent customer service skills will be considered.

Apply on indeed.com No phone calls or emails please.

Job Type: Full-time

Pay: From $14.00 per hour

Application Question(s):

Do you live within 30 miles of hotel location? Are you 21 years of age or older? Do you have an open availability to work weekdays, weekends and holidays? Do you have an open availability to work AM, PM and Overnight shifts?
Education:

High school or equivalent (Required)
Experience:

Customer service: 4 years (Required)
License/Certification:

Driver's License (Required)
Shift availability:

Day Shift (Required) Overnight Shift (Required) Night Shift (Required)
Work Location: In person