Job Description

Join the IHG Hotels & Resorts team as a

Front Desk Associate

for a career in hospitality. The brand new

Holiday Inn Express & Suites in Lima

, an award-winning IHG Hotel, is looking for Friendly and Energetic Front Desk Agents to join our hotel operations team in Lima, Ohio! Full-Time & Part-Time positions are available for 1st shift (7AM - 3PM) and 2nd shift (3PM - 11PM).

FRONT DESK GENERAL JOB DESCRIPTION:

Aggressive negotiating skills and creative selling abilities to close on business. Ensures a high level of customer satisfaction. Answering Phones. Making, Changing, Assisting w/ Reservations. Looking Up Directions on the Internet. Promoting Rewards Program. Creative Thinking. Assisting Sales. Creating Good Customer Relations. Problem Solving. Filling In Others Shifts As Needed.
FRONT DESK GENERAL JOB REQUIREMENTS:

Exceptional Customer Service Skills. Strong communication skills, written and verbal. Strong organizational skills. Must be self-motivated and results-oriented. Be comfortable working independently. Excellent time management skills. Able to have a flexible time schedule. Opera PMS Experience a Plus / Not Required. Prior experience from IHG, Hyatt, Choice, Hilton, or Marriott hotels preferred / Not Required. Basic Computer Skills. Knowledge of Emailing a Plus / Not Required. Energetic / Capable of Multi-Tasking. Good with Following Up/Following Through. Have Own Transportation / Be on Time. Good Problem-Solving Skills.
This position may require the ability to work evenings and weekends with flexibility throughout the week as needed. Schedules will always be communicated in advance by a manager.

Work Remotely

No
Job Type: Full-time

Salary: $13.00 - $14.00 per hour

Benefits:

Employee discount Health insurance Vision insurance
Schedule:

8 hour shift Holidays Weekends as needed
Work setting:

In-person
Ability to commute/relocate:

Lima, OH 45804: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Do you have any experience with Opera PMS or Concerto?
Experience:

Hotel experience: 1 year (Preferred)
Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Vision insurance
Work Location: In person