Job Description

Job Overview

We are seeking a dedicated and professional PART-TIME morning shift Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently.

Duties

Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently, ensuring accuracy in guest information. Handle reservations and provide information about hotel services and amenities. Respond to guest inquiries and resolve any issues or complaints promptly. Maintain an organized front desk area and ensure all necessary supplies are stocked. Operate phone systems to assist with incoming calls and relay messages as needed. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold hotel policies regarding guest privacy and security.

Experience

Previous experience in hospitality management or hotel management is preferred. Familiarity with phone etiquette and customer service best practices is essential. Experience in guest relations or guest services will be considered an asset. Knowledge of night audit procedures is a plus but not mandatory. Strong interpersonal skills with the ability to communicate effectively with diverse guests. Ability to work flexible hours, including morning, weekends, and holidays as needed.
Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests!

Job Type: Full-time

Pay: Up to $16.00 per hour

Benefits:

Employee discount Paid time off
Work Location: In person